About me
Dynamic and results-driven professional with experience primarily in client relations, digital marketing strategies and branding. Adept at leveraging data analytics, and consumer/client feedback to achieve KPI’s, with a passion for innovative and creative solutions. Known for being detail-oriented, proactive, and a team player, I am committed to delivering high-quality work and eager to leverage my skills and experience to contribute
to the success of a forward-thinking company.
Work history
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Client ManagerThe Work Perk
- London, United KingdomFull Time
Key points to my role included being proficient at fostering strong client relationships, ensuring high levels of client satisfaction, and delivering impactful, high quality campaigns. Quickly established myself as a key team member, helping to deliver growth
and improve internal communications and processes. Whilst managing campaigns globally, I am the client lead for our key markets and largest accounts predominantly across the USA and Canada.
Key Achievements:
- Successfully managed high profile client accounts, including a $9M campaign with Heineken Group across the USA in 2023/4.
- Led cross-functional teams to deliver a total of 127 projects on time and within budget, enhancing overall client experience and service delivery, resulting in an increase in client satisfaction and retention by .
- Implemented process improvements that increased efficiency of client service operations, marketing and logistical operations.
Recruitment Administrator and Workforce CoordinatorNHS
- Bath, United KingdomFull Time
- Coordinated and managed workforce schedules to meet operational demands while ensuring compliance with NHS regulations.
- Collaborated with department heads to understand staffing requirements and develop effective scheduling solutions.
- Monitored and reported on key performance metrics related to workforce management and efficiency.
- Supported training initiatives to improve workforce capabilities and operational performance.
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Skills
- Luxury Branding
- Marketing Communications
- Client Accounts
- Client Briefing
- Client Management
- Client Development
- Account Management
- Organisation
- Workflow Management
- Process Improvement
Education
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MA Luxury Brand ManagementRichmond, the American International University in London
- London, United Kingdom
In partnership with Condé Nast College of Fashion and Design
Thesis entitled - “Why is it vital for luxury brands to have a voice on sociopolitical issues in the current consumer climate. A case study on Vogue”.
BA (Hons) Fashion MarketingFalmouth University
- Falmouth, United Kingdom
Graduated with a 2:1 hons. During my time I also held the position of course representative for 2nd and 3rd years, along with social representative for my 3rd year.
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Awards
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Parsons X Teen Vogue NYFW Future StarsYellowBrick
Feb 2019 New York Fashion Week. Attended lectures held by Parsons New School of Design faculty. Attended conferences with speakers from various roles within the fashion industry including Lindsey Peoples Wagner. Completed tasks and challenges presented to us in real time. Access to shows and behind the scenes to discuss the process with designers and their teams.T
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Art scholarshipThe Royal High School Bath
Held an art scholarship at my school from Year 7(2011) through to Year 13(2017).+ Show more