Melissa O' Connell

Client Relationship Manager

  • LocationLondon, UK
  • AvailabilityCurrently available for full time and freelance jobs.



  • Account and Project Management
  • Organisation
  • Manage People
  • Client Relationship Building
  • Strong Communication
  • Ability to Problem Solve Under Demanding Circumstances
  • Proactive
  • Practical
  • Ambitious Goal Driven
  • Friendly Honest

Work history


Client Relationship Manager

The Keyholding Company

Apr 2016
  • London, UK
  • Full Time
  • • Delivering excellent levels of commercial account management to a range of high end/luxury B2B accounts including Louis Vuitton, Christian Dior, Alexander McQueen, L’Oréal etc. • Working with the Business Development Manager to identify new business opportunities within the account portfolio. • Working with the Sales team to provide quotations and ensure new business orders are processed. • Building and maintaining relationships with over 70+ accounts simultaneously, with varying levels of demand from each respective client. • Working closely with other departments within the business to ensure ‘buy-in’ for new and existing business opportunities. • Working to agreed KPI targets with our clients and presenting weekly/monthly data analysis and trend forecasting.


Account Management

Proportion London

Nov 2014 - Apr 2016
  • Full Time
  • • Servicing an established portfolio of accounts including Primark, Paul Smith, Burberry, D&G, The White Company etc. Dealing with all aspects of the individual clients requirements: briefing new product to production, supply chain and logistical management of deliverables Directly guiding and advising clients on a vast array of product offerings available, developing bespoke options and advising on styles and finishes. • Responsibility for selling visual merchandising products that are very specific to each client ’s needs, defining their brand and setting them apart from their peers. • Liaising internally with production and providing a critical communication hub between the two parties, managing lead-times effectively and ensuring that all projects run smoothly from inception to completion. • Generating new business and sales. Increased sales from the websites “Contact Us” page by over 90%, bringing sales from £60K up to £123K in my first year. Maximising sales through product offering, cross-selling and suggesting new lines where possible, • Maintaining and expanding relationships with existing clients.


Account Coordinator

Jermyn Street Design

Sep 2013 - Aug 2014
  • London, UK
  • Full Time
  • ● Main point of contact for a wide range of high end clients including Chanel, Gucci, Lancôme, YSL and DeBeers, using every interaction with my key clients to build a stronger client relationship ● Sole responsibility for supplying, tax tabbing and embroidering stock buy-in options where a client requests bespoke, customised uniforms. Working to strict deadlines and budgets ● Exceptional organisation skills have been critical to my success in this role. As well as managing a range of key client accounts and queries I also reported into two different line managers, supporting them with account management across a broad range of sectors ● Working as part of a wider team, supported colleagues with other large accounts when required. For example, I supplied Network Rail training centre with 500 individual stock items, single-handedly packaged and delivered these while working to an extremely tight deadline. ● Successful delivery of this project ensured an exceptionally strong and mutually beneficial relationship with Network Rail, resulting in a 50% increase in business ● Using a range of software packages and data analysis to generate reports that allowed me to forecast future client needs, particularly with regard to low stock. I was then able proactively contact clients to sell additional uniforms as required ● Travelling to clients when needed, attending face to face meetings and making presentations to clients regarding the range of products and options available



Post Graduate

London College of Fashion

Oct 2008 - May 2009
  • London, UK
  • Fashion Buying and Merchandising


Bachelor Business Marketing

Cork Institute of Technology

Sep 2004 - May 2008
  • Ireland
  • Marketing and Management Bachelor Honour Degree