I am an enthusiatic open-minded, and dedicated worker which has helped me to build strong relationships and become a reliable and cooperative employee. I have been described as naturally gregarious, which helps to adapt to new environments. I am happy to work independently or as a team and take initiative and responsibility in both circumstances. I do not shy away from hard work or challenging decisions as my previous work experience taught me to stay focused on tasks and organized under pressure. My professional conduct transcends the o ce setting and I try to bring creativity and passion into any task I undertake. The fast pace of business changes, partners or tools is not unknown to me, and I enjoy keeping an eye out for new innovative ideas or trends.
• Driving strategy for social and content platforms – Facebook, Twitter, Instagram, Snapchat and in-house editorial • Creating engaging content; this includes photo shoots and styling. Sourcing, retouching and editing digital content • Ensuring all content published on social media platforms meets recommended guidelines in terms of quality, brand tone of voice and technical requirements • Monitoring, responding to, escalating and reporting on comments made to or about client brand on owned or earned social media channels • Leading the planning and distribution of content working with the various departments within the business; Branding, Food & Beverage, Private Events, Members’ Events and Membership to ensure all departments are successfully integrated into the strategy • Working closely with the Brand & Marketing Manager • Working alongside sponsors and A liate partnerships to deliver value on their club related campaigns • Delivering structured analysis and insights back to the business, about how the audience perceive the brand, services and products in order to support continuous improvement of marketing, products and services
• Ensured merchandise presentation reflects VM standards • Styling guidance for VIP clients; worked with personal shopper and stylists • Built and maintained strong client relationships: Efficient in following-up and delivering after-sales services • Provided weekly and monthly reports, including customer feedback • Managed cash and payment systems in accordance with company procedures and policies • Captured customer data in order to expand the S.p.A PRADA database and encourage repeat visits and customer loyalty • Participated as a brand ambassador during promotional events and activities • Assisted with regular and annual stock takes • Actively strived to achieve key performance indicators to increase boutique performance and reach targets • Drove client cultivation in store by partnering with other sales associates across all departments • Developing and maintining VIP client relationships: British VOGUE, Lindsay Lohan, Jessie Ware, Dasha Zhukova etc.
• Responsible for all reservation bookings • Created customer database and floor planning using OpenTable • Assisted in event coordination • Produced daily and weekly reports • Kept an on-going communication with customers. • All administration duties via email, phone and face-to-face communication making clients feel welcome • Dealing with any complaints and special requests
• Coordinated VIP private events for A list clients such as: Cheryl Cole, Will I Am, Beckham’s family, Boris Berezovsky • Maintained silver service etiquette and technique • Delivered top class service • Provided excellent product knowledge • Supervised junior staff members