Work history
ReceptionistBBC
- London, United KingdomFull Time
(Temp)
Main point of contact to all in-house sites which are Wogan house, New Broadcasting House, Old Broadcasting House and Peel Wing. Managing and handling reception area, reporting to the Hub Bureau manager.
Main point of contact to over 500 visitors daily, receiving 80% positive comments.
Greeted and welcomed all guest and clients in a friendly and professional manner, ensuring that their needs were met and their questions were answered.
Managed the reception area ensuring that it was clean, organized, and presentable at all times.
Answered and directed all incoming calls and emails, ensuring that they were properly routed and responded to in a timely manner.
Providing excellent customer service by attending to clients and guest reducing waiting time by 20%.
Scheduled and coordinated appointments and meetings, ensuring that all parties were properly notified and prepared
Organizing and arranging transport and hotel reservations for BBC staff members, VIP’S and clients.
Administrative ReceptionistUniversity of London
- London, United KingdomFull Time
(Temp)
Main point of contact for all students, tenants and staffs within two campuses. Responsible for front of house administrative, telephones managements, enquires, visitors and general front of house duties
Greeted and welcomed all visitors, faculty, and students in a friendly and professional manner.
Performed filing duties to keep company documents organised and easy to retrieve
Managed all preparation and making and activating of ID cards, for all staffs, tenants, students and contractors
Received incoming calls, directing to relevant staff or department promptly and efficiently.
Answered and directed incoming calls via switchboard with an overall satisfaction core of over 95%.
Handled and maintained all security keys, creating ID badges for all staffs, tenants and students with less than 1% of errors made.
Collaborated effectively with customers and staff to maintain smooth-running company operations.
Assisted with training and development programs for staff members, ensuring that they are ready to perform their duties.
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Skills
- Microsoft Officce
- Administrative Assistance
- Custome Service
- Social Listening
- Listening