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Monia Mayer

Front of house

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  • LevelSenior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsFront of House - Administrator - Customer Services Executive

Projects

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Skills

  • Italian
  • Greek
  • French
  • Spanish
  • Admin
  • Client/customer Interaction
  • Highly Organised
  • Microsoft Office
  • CRM
  • Friendly Honest

Work history

Currently

Assistant CEO

Habib Bank

Sep 2017
  • London, United Kingdom
  • Full Time
  • Organising, booking and supporting the internal and external meetings. Welcome visitors and directing them in the right department or office. Printing on secure mode and delivery of confidential documents through the departments.

2017

Customer Services Representative

Vectone Mobile

Jun 2016 - Sep 2017
  • London, United Kingdom
  • Full Time
  • Engaging potential customers by answering product and service questions; suggesting information about other products and services. ● Opening customer accounts and updating accounts information. ● Dealing with product or service issues by clarifying the customer's complaint, expediting corrections or adjustments, following the escalation to ensure resolution.

2016

Reception Manager

Charlotte Guest House

Feb 2015 - Jun 2016
  • London, United Kingdom
  • Full Time
  • ting as Duty Manager by coordinating and maximizing sales with online agencies and with direct customers. ● Dealing with returning of liabilities and payments. ● Leading, monitoring, motivating and inspiring the team to provide excellent customer service at all times. ● Delivering performance appraisals for staff. ● I was implementing our practices to ensure a better service and visibility on line.

2014

Aug 2014 - Nov 2014
  • London, United Kingdom
  • Full Time
  • Welcoming and checking in customers ● Allocating rooms and upgrading customers ● Carrying out guest requests, upselling facilities, amenities and services. ● Checking out customers and performing procedures of payments as required.

Education

Currently

Jan 1990
  • Italy
  • Degree in humanities: literature and language Spanish and German , philosophy, philology, linguistics, anthropology.