Organising, booking and supporting the internal and external meetings. Welcome visitors and directing them in the right department or office. Printing on secure mode and delivery of confidential documents through the departments.
Engaging potential customers by answering product and service questions; suggesting information about other products and services. ● Opening customer accounts and updating accounts information. ● Dealing with product or service issues by clarifying the customer's complaint, expediting corrections or adjustments, following the escalation to ensure resolution.
ting as Duty Manager by coordinating and maximizing sales with online agencies and with direct customers. ● Dealing with returning of liabilities and payments. ● Leading, monitoring, motivating and inspiring the team to provide excellent customer service at all times. ● Delivering performance appraisals for staff. ● I was implementing our practices to ensure a better service and visibility on line.
Welcoming and checking in customers ● Allocating rooms and upgrading customers ● Carrying out guest requests, upselling facilities, amenities and services. ● Checking out customers and performing procedures of payments as required.
Degree in humanities: literature and language Spanish and German , philosophy, philology, linguistics, anthropology.