Nadia Jbilou

Customer Experience Assistant

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  • LevelJunior
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsArt Director - Creative Director

Skills

  • Advertising
  • Marketing PR
  • Print Design
  • Art Direction
  • Design
  • Indesign
  • Photoshop
  • Powerpoint
  • Word

Work history

Currently

Customer Experience Assistant

University of West London

Apr 2016
  • London, United Kingdom
  • Full Time
  • At current, I rotate around the multiple of tasks given; which include roving (ensuring the library is being used appropriately), taking customer queries on the front desk and by phone, responding to the student emails, shelving, taking headcounts, sorting the books and entering statistics into Excel spreadsheets. Customer experience is our key focus at the Paul Hamlin library, as it must be run to the highest standard possible to ensure that the students are happy with the library service and are in a well-managed study friendly environment.

2015

Brand Ambassador

Samsung

Sep 2015 - Dec 2015
  • Brentford, United Kingdom
  • Full Time
  • Stock taking. Writing weekly reports. Observe customer behaviour. Conference calls. Drive sales. Customer service. Product demonstrations. Introducing seasonal promotions.

2014

Brand Ambassador

Amazon Kindle

Aug 2014 - Nov 2014
  • Terminal 5, Longford, Hounslow TW6, UK
  • Full Time
  • Working in Heathrow Terminal 5 - Stock taking. Using reporting system. Increase sales. Demonstrating the Kindles in English and French. Raise product and brand awareness. Customer experience. To maintain the upkeep of products on display.

2014

Brand Ambassador & Store Trainer

Monster Cable

May 2014 - Jul 2014
  • Terminal 5, Longford, Hounslow TW6, UK
  • Full Time
  • Demonstrate as well as increase sales on a pop up store in Heathrow. High level of customer service as Heathrow was fast paced. Maintain presentation of products on show. Train current in-store staff. Stock counts. Liaise with Monster and agency, tell them what works ad doesn't. Over the phone conference calls.

2014

Brand Ambassador

Samsung Galaxy Studio

Sep 2013 - Feb 2014
  • Portobello Rd, London W11, UK
  • Full Time
  • Samsung Customer Service. To teach current Samsung users how to make the most of their device. Fix issues with their handsets. Demonstrate the latest Samsung devices. Give presentations. Run competitions. Children arts & crafts workshops using Samsung technology.