About me
I was born in Paris and grew up there for 17 years before moving to Sydney (Australia) for family reasons. I lived there for about 10 years and now I'm in the UK! Having moved out of home so early gave me the mix of culture and language I bring out into every job I have.
I speak French, English and Vietnamese (my heritage). Ever since coming to London, I was able to visit 23 countries and really got to discover the world. My passion is however in the kitchen because I love to cook my favourite Asian dishes - so much that I started sharing my recipes to Instagram for my friends, family, colleagues to redo at home. @cookingwithauntienads
Work history
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Executive, Membership & DatabaseBVCA
Chancery Ln, London, UKFull Time
Managing CRM database with accurate data for BVCA members
Managing CRM database with updating contacts data, organisation data and making sure that this is up to date
Managing Account Login details support for members
Working closely with the Membership Engagement Manager on daily reporting tasks and account management
Working closely with the Sponsorship and Events to report on data from our members for event invita- tions
Reporting on member resignations and assisting with the retention period to keep them as members Assisting with new memberships
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2IC NSW/ACT Settlements SupportNational Australia Bank
- Rhodes NSW 2138, AustraliaFull Time
Reviewing settlement data, certifying that all the data is entered correctly, processing funds required for settlement and finalising the settlement detail.
High ability in managing daily risks in avoiding a missed settlement and evaluating the impacts it has on the business stakeholders.
Skilled in all post settlement functions (incoming purchases/refinances transactions & outgoing sale/ refinance settlements).
Skilled in Digital Settlements (PEXA) - Day 5 Outgoing Settlements
Team Leader Support & Step Up in Team Leader’s absence: supporting the team on a daily basis with enquiries and issues that may arise. Reviewing the team’s performance, productivity and allocate the daily planned work using AOM (Active OPS).
Point of Contact for all NSW Regional Settlements enabled by working closely with SAI Global Proper- ty and all acting external settlement agents on a daily basis.
Quality Checker and Trainer for the Team in all tasks and roles.
Daily participation in the encouragement & implementation of process changes within the team. This includes attending Operational Meetings for examples to discuss (nationally) of the potential changes and how that can be shared with other teams within the business.
Secondment in Team Leader for CAT (Customer Administration) Team from June 2017 to September 2017 directly reporting to the NSW Lead.
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Skills
- Customer Service
- Accounting
- Writing
- Cooking
- Recipe Development
- Fast Typing
- Quick Learner
- Trilingual
- Social Media
- CRM
Education
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Bachelor of AccountingKaplan
- Sydney, Australia
Awards
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Accepted into the Honours Program & ScholarshipLycee Charles de Foucault