About me
👋 Hi there! I'm Nancy, I'm currently looking for a role in the creative industry with a focus on support roles 🚀
🏆 With over 5 years of experience in customer care, I've had the privilege of building a set of transferable skills that will help me in any future role. I thrive on helping people, building community and fast-paced environments.
💼 My expertise lies in written and verbal communication, administration and teamwork.
✨ At the core, I believe in continuous learning, inclusion for all and lending a helping hand, which has been instrumental in shaping my professional journey.
🎓 I hold a degree from Bath Spa Univeristy.
🌟 Let's connect and explore how we can collaborate to make a positive impact!
📩 Feel free to reach out to me here. I look forward to connecting with fellow professionals and like-minded individuals.
Work history
Front of HouseBrixton House
- 52-54 Kennington Oval, London SE11 5SW, UKPart Time
Front of HouseBrixton House
- 52-54 Kennington Oval, London SE11 5SW, UKFull Time
- Greeting and assisting guests at the front of house, ensuring a warm and hospitable welcome.
- Utilising box office ticketing software to process and issue tickets for various events.
- Handling telephone and in-person queries with accurate information.
- Providing excellent customer service as an usher, assisting attendees and enhancing their event experience.
- Operating as a bartender, responsible for crafting cocktails, handling cash transactions, and ensuring customer satisfaction.
- Sharing critical data and updates across different departments, fostering cross-functional collaboration.
- Managing multiple tasks during busy periods whilst remaining calm under pressure.
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Skills
- Attentive
- Microsoft Excel
- Microsoft Office
- Problem Solving
- Writing
- Verbal Communication
- Presenting
- Customer Service
- CRM Systems
- Zendesk
Education
B
B
BA DramaBath Spa University
- Newton Saint Loe, Bath BA2 9BN, UK
Achieved a 2:1
W
W
A-Level Intensive English Language and LiteratureWestminster Kingsway College
- 211 Grays Inn Rd, London WC1X 8RA, UK
Achieved a B grade
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