Work history
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Customer Service AdministratorWireless Logic
Hurley, Maidenhead SL6 5NF, UKFull Time
-Key point of contact in M2M technology company. Managing and supporting customer/ dealer accounts and relationships through emails and over the phone
-Leading French customer service in UK office, liaising with French customers and partners. Responsible for first line calls from France, email correspondence and interpreting conference calls
-Providing first line technical support, troubleshooting and diagnosing SIM connectivity issues in conjunction with network operators
-Exceeding customer feedback targets and managing Service Level Agreements on a daily basis with a 98% satisfaction rate at the end of last quarter
-Analysed existing working methods, implementing more efficient procedures, providing operational support to the business
-Running reports and analysing SIM data connectivity stats using company software and Excel, as well as processing new customer contracts using DocuSign and Salesforce on a daily basis
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ManagerWallace Pub
- Lyon, FranceFull Time
-Daily management of a small team and training of new staff members
-Driving sales, by briefing colleagues each morning, and creating new advertising for the menu, which increased dessert sales by 20%
-Promoting the brand, events and food specials through social media platforms such as Facebook, along with producing marketing material both online and in print
-Liaising with a range of stakeholders including suppliers, partner organisations and customers
-Maintaining financial and administrative records, stock management and ordering of products and supplies.
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Skills
- Marketing Analytics