I am a highly ambitious, confident and energetic individual, with an enthusiasm for learning and gregarious personality. A natural team player; resourceful and detail-oriented, I can quickly adapt to organisational changes and flourish by learning-by doing’. My work ethic is uncompromising, and I can offer loyalty, hard work and dedication.
I work predominantly with the Online Product Manager, as well as the Head of Buying and Merchandising. I take care of product information management (PIM) on a daily basis, as well as coordinating the transport and preparation of goods for our in-house photo studio. I liaise with the buyer to complete admin, understand key sales, profit and margin drivers as well as using APSIS to analyse subscriber information and compile reports. I perform to a high standard, and use spreadsheets daily while working to tight deadlines; this includes anything from organising models for Trade Shows to uploading content for the next season’s B2B website.
This was the first pop-up shop for the company in Scotland. I worked with a small team to introduce and communicate the Paul Smith brand DNA to a new market using CRM and high customer service standards. I was also a key holder, which is a responsibility I take pride in as I believe mutual trust is important within a professional working relationship.
I worked in both the Omni-channel and the luxury handbag departments, these were customer-facing roles and I provided an extremely high-level of customer service. It was a fast-paced environment and I worked under pressure on a daily basis, working towards daily and weekly targets. I dealt with customer enquiries; cashed up tills and used a queue management program to control large intakes of customers during peak times.
Working with Fiona I was responsible for the social media content promoting various events organised by ‘Cr&FT’, who work closely with Emergents to support independent creative makers from the Highlands and Islands of Scotland. I successfully marketed events through consistent on-brand copy and content, creating a burgeoning social media profile for the non-profit social enterprise. This often involved building and maintaining strong working relationships with the makers exhibiting and bloggers covering these events. As part of Fiona’s consultancy work I was also responsible for the social media output for ‘McRostie’, a brand which specialise in artisan leather goods. I wrote press releases, interpreted social media analytics, and compiled reports for the company to use in weekly strategy meetings.
I delivered market leading visual merchandising and presentation standards for my womenswear brands. I regularly liaised with brand representatives, compiling reports of their best and worst sellers. I communicated with buyers and merchandisers to monitor wholesale stock levels, as well as working to KPI’s and monthly targets based on like-for-like sales. I reported these figures to my line manager on a weekly basis using the company’s internal oracle network. I also coached colleagues on how to use this oracle system to help improve customer service and reduce loss.
A comprehensive course comprising of creative business programmes and taught at an international level.
A primarily practical course exploring material construction and design.