Throughout her career Natalie has worked in a number of different industries including Consumer Electronics Retail, Consumer Banking, and Entertainment. Picking up new and different skills, whilst honing others, has created the opportunity to creatively and efficiently learn about jobs, businesses, customers, and colleagues to ensure she addresses and manages each with a unique approach which encourages collaboration, growth, and success.
Work history
Operations Director, UK MusicYMU Group
- London, United KingdomFull Time
Managed all regular meetings by creating agendas, running the meetings, follow up of all action points – including: Senior Team Meeting, Team Meetings, Junior Team Meetings and Board Meetings
Innovation through collaboration with HR including creation of the divisional organisational chart; outlining and implementation of the divisional Career Path which clearly specified job responsibilities (job descriptions), salary banding, and milestones to achieve to be promoted
Successful recruitment for all open roles varying from junior to senior level roles
Revised yearly appraisal process to ensure it was a proactive look at the employees needs and wants
Created and implemented a proactive training programme (divisional and individual training)
Created and implemented the divisional travel policy to ensure clarity, fairness, and to reduce travel spend; conducting Right to Work checks as necessary; creating efficiencies in the time off request approvals process
Coordinated with IT the switch over from Google drive and Drop Box to Sharepoint/Teams/OneDrive
Worked with Finance to develop all Growth Presentations (presented to the Music Team and to the company’s investors); put together the Financial Packet for the Monthly Divisional Board Meeting; worked with Managers and Directors to collect client commissions; reporting overheads; and providing Risk Assessments reports
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Operations ManagerUnited Talent Agency
- London, United KingdomFull Time
Created and implemented a successful internship programme including: recruitment & hiring, establishing a curriculum and a schedule of classes led by subject matter experts, managing a team of mentors (agents and assistants), and ongoing training and development of interns. At the start of the programme there were only 4 candidates/interns and the last class (late 2019) saw over 500 applications
Created and oversaw networking programs and opportunities for agent’s assistants
Managed various HR tasks including: approving time off requests and creating and collecting
new hire paperwork
Helped the staff adopt new technology (Slack, Box, Julius, Microsoft 365, Zoom, Asana)
Helped to create and implement new, more collaborative accounts process
Put together a team and involved in stages of discovery and requirements gathering for new Booking and Routing system (mirroring what was done in the LA office)
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Education
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Bachelor of Arts (BA) University of California, Irvine
- Irvine, United States