Work history
Operations Administrative AssistantHarrods
- Knightsbridge, London, UKFull Time
• Liaise between shop floor and managers – both internal and external to the business – to achieve operational goals, such as precise stock control and quality check.
• Solely responsible for documenting the stock movement, produced numerous Excel databases
• Point of contact for all employee requests (over 150 staff) concerning company functions and work-related issues, providing resolve in a helpful and timely manner.
• Supported office activities by covering administrative activities, including liaising with luxury brands (Gucci, Balenciaga, St Laurent) pushing product launches, handling telephone enquiries, managed stock in large volumes, receiving deliveries and general customer service.
• Diary management for managers including travel expenses, business enquiries and scheduling appointments.
Luxury Client AdvisorHarrods
- Knightsbridge, London, UKFull Time
• Strengthened client rapport with hospitable nature and concise knowledge of products.
• Guaranteed cross and up selling maintaining individual set targets.
• KPI Ambassador – Introduced innovative methods/ incentives that enabled sales targets to be exceeded with brand objective in mind, these were later implemented by Managers.
• Support Manager by providing on the job training.
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Skills
- Writing
- Team Leadership
- Organisation
- IT
- Communicating Ideas
- Creative Approach
- Assistant Admin
- Retail
- Articulate
Education
T
T
English Literature, Media and JournalismThe University of Hertfordshire
- Hatfield, United Kingdom
1st in 10,000 word dissertation.
2:1 overall degree