Work history
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Executive Team AdministratorIndependent Schools Inspectorate
London, United KingdomFull Time
• Working directly with the Chief Executive Office, Chief Inspector and Board of Directors.
• Diary management for the CEO and Chief Inspector.
• Arranging and booking travel for the CEO and Chief Inspector.
• Proof reading and formatting documents/presentations on behalf of the CEO, Chief Inspector and Board of Directors using Word and PowerPoint.
• Organising Board meetings on a quarterly basis.
• Writing letters on behalf of the Chief Inspector.
• Maintenance upkeep of the Office on a daily basis.
• Formatting and designing a Health and Safety Manual for the company using Excel.
• Ad hoc work for the team when needed.
• Dealing with highly sensitive information relating to safeguarding in schools in the UK.
• Working on the Switchboard when needed.
• Organising social events for the team e.g. Christmas party, MacMillan Coffee Morning, Save the Children and individuals birthdays.
Customer Services ManagerMcDonald's
- London, United KingdomFull Time
• Managing Paul Pomroy’s (President and Chief Executive of McDonald’s) complaints diary.
• Liaising and managing the whole of Southern Ireland customer relations. Building monthly reports to record how many complaints restaurants were receiving year to date. Transferring data on to excel sheets and then emailing over to Franchisees.
• Organising department meetings, booking meeting rooms, sending out the agenda and taking minutes.
• Working closely with the Marketing department in order to spot trends which will impact the business. My particular concerns were Happy Meal promotions and new promotional products.
• Liaising with stake-holders on a daily basis.
• Answering complaints via email and written letters.
• Answering the phones and taking complaints down.
• General admin such as writing letters/emails, multi-tasking between taking phone calls from customers with complaints and members of staff who work within specific restaurants.
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Skills
- Word
- Excel
- Proofing
- Adaptive Communication
- Coordinating Teams
- Admin Skills
- Admin Officer
- Admin Support
- Academic Research
- Article Research
Education
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BALoughborough University
Loughborough, United Kingdom
I have a BA in English Literature with a minor in North American Literature and Film