Natasha Miles

Customer Service Supervisor

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  • LocationWisborough Green, Billingshurst, United Kingdom

Skills

 

  • Management
  • Office Management
  • Event Planning
  • Teamwork
  • Customer Service
  • Social Meda
  • Reviews
  • Microsoft
  • Office Administration
  • People Skills
  • Hootsuite
  • Leadership Team Work
  • Customer Service Management
  • Organizational
  • Call Center

Work history

Currently

Customer Service Supervisor

Interparcel Ltd

Nov 2010
  • am currently employed as a Customer Service Team Leader in a large multinational company. I have been here with Interparcel for approximately 5 years now. We deal with thousands of customers and couriers every day across the world. As with any customer-service related job it is a busy and intense environment, from which has helped me develop my skills in a wide variety of areas. I have developed leadership qualities from starting as a Customer Services Advisor and within a year being promoted to a Customer Service Team Leader managing a team. Attention to detail is vital as I monitor and encourage the members of my team ensuring that they are achieving their general performance targets. From this I have enhanced my communication skills and ability to work in a high pressured industry. Social media is a key part of our operation and I have developed a sound understanding of how to utilise this tool to its maximum. Other duties involved monitoring and diplomatically replying to review site comments. I am also required to occasionally manage the office, perform team reviews, whilst ensuring I hit my personal target set by my line manager. Together with the other team leaders, I make sure that our department runs as smoothly as possible.

Education

2015

Event Management Level 3

Online College

Sep 2015 - Sep 2015