About me

I thrive when helping others, going above and beyond for my colleagues and clients. Calm, caring and approachable, I put people at ease to strengthen relationships and excel when communicating, negotiating and influencing to create strategies, maximise results and deliver exemplary service. Adaptable, outcome-driven and commercially focused, I have more than nine years’ experience solving problems and delivering success in fast-moving environments. With a background in developing partnerships, improving operations and leading teams to success, I have a proven record of driving profitability through customer engagement, retention, and through upselling services and solutions to achieve high NPS and customer-satisfaction scores.

QuestionsProjectsExperienceTeam

Projects

• 1

  Complete Web Development Bootcamp 2020Some of my completed projects: https://nlwilkinson.github.io/site/ Covered: Front-End Web Development HTML 5 CSS 3 Bootstrap 4 Javascript ES6 DOM Manipulation jQuery Bash Command Line Git, GitHub and Version Control Backend Web Development Node.js NPM Express.js EJS REST APIs Databases SQL MongoDB Mongoose Authentication Firebase React.js React Hooks Web Design Deployment with GitHub Pages, Heroku and MongoDB Atlas
• Opening our homes to NHS key workershttps://www.onefinestay.com/inspiration/travel-inspiration/inspiration/opening-our-homes-nhs-key-workers

Work history

Customer Account ManagerNetwork Rail
Jun 2021Derby, United KingdomFull Time
Supply Performance Manageronefinestay
Jan 2019 - Mar 2021London, United KingdomFull Time
Managed and developed 7 direct reports across Account Management and Content teams within the supply function of onefinestay's largest City market.

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Skills

• Client Accounts
• Process Development
• Commercial Acumen
• B2B Communications
• Project Management
• Business Collaboration
• Relationship Management
• Team Management
• Commercial Negotiation
• People Development

Education

H
H
Jewellery DesignHolts Academy
Sep 2015 - Nov 2015Hatton Garden, Holborn, London EC1N, UK
Completed 8 week course in Beginner's Silver Jewellery Making course.
U
U
2:1 BA (Hons) American Studies with a Year in the USAUniversity of Sussex
Sep 2007 - Jul 2011Brighton, United Kingdom
Included a 3rd year of study at the University of Vermont for academic year 2009-2010.