Nermina Delic

Finance and ICT Manager

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  • LocationUnited Kingdom

Skills

 

  • Events
  • Festival
  • Music Event
  • Administration
  • Assistant
  • Customer Support
  • Data Entry
  • Email Handling
  • Event Planner
  • Office Management
  • PA
  • Reception
  • Coordination
  • Event Organisation

Work history

Currently

Administrative Operation Manager

Kato

Dec 2013
  • Operation and Logistic assistant, Kato enterprises Ltd Dec 2013 — on going Kato Ltd is specialized in importing alcoholic and non-alcoholic African Caribbean beverages. Since 1998 is appointed by DIAGEO as the exclusive importer of GUINNESS FES from Nigeria. Since 2009 Kato is appointed exclusive importer of STAR lager, Gulder and Maltina by Nigerian Breweries Plc. Croydon, Surrey CRO 3LN Main tasks: • general front office duties; • Pro-actively identify client needs and provide solutions to match them • Manage all client contact for new enquiries • Screening telephone calls, email management, liaison with customers/supplier/staff at all levels • Deal with each step of the shipping process, preparing and receiving various international shipping documents such as declaration documentation in accordance with a foreign country’s import/export laws, packing lists and shipping invoices • Track shipments and coordinate with customs agents for clearance of goods. • Attract potential customers by answering product and service questions; • Open customer accounts by recording account information and maintain customer records by updating account information. • Resolve product and delivery problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Prepare products and sales reports by collecting and analyzing customer information.

2014

Event & Fundraising Coordinator

Oxfam UK

May 2014 - Dec 2014
  • Oxjam is the UK’s biggest music festival; hundreds of events throughout October organised by ordinary people, taking-over music venues, pubs, clubs and front rooms across the UK. All to raise money to help fight poverty for Oxfam. Oxjam Clapham Takeover is a real focus on involving local musicians, artists, businesses and community groups to make this one of the most successful Oxjam events of the festival. Clapham, London SW4 Main Tasks: • Design a fundraising strategy to ensure that the team achieves fundraising objectives. • Work with the Marketing Co-ordinator to ensure fundraising activities are promoted. • Investigate possible sponsorship/partnership avenues, • Work with the team manager to plan and oversee the budget for the team/event expenses and lead on fundraising activities that generate enough money to cover these costs

Education

2013

Modern Languages for Communication and International Cooperation

University for Foreigners of Perugia

Feb 2011 - Feb 2013

    2011

    Linguistic Mediation

    University of Perugia

    Aug 2007 - Feb 2011

      2009

      International Business

      Umbra Institute

      Aug 2009 - Dec 2009