I am an enthusiastic individual with the drive to bring success to the team and company through commitment to delivering excellent customer service, confidence managing multiple projects on various timelines with a high level of experience in print and POS management. Having the ability to consistently deliver complex projects on time and the ability to liaise with clients and suppliers successfully and professionally. Also with a proven track record of successfully training new members of staff on processes and internal platforms.
Account ExecutiveASL Global
Lisburn, United KingdomFull Time
As the Account Executive for ASL Global, onsite at Coca Cola Hellenic; Northern Ireland I am responsible for taking all briefs from Coca Cola members of staff and establishing the requirements of each project, detailing out the specifications of each item on the print tender and sending the requirements to a minimum of 5 suppliers to quote; negotiating with the cheapest supplier to achieve the savings and margin amounts set out in the ASL contract. Presenting all prices to CCH and retendering when the tender changes in any way. As the Account Executive I must also manage the client’s expectations regarding timelines and price. Downloading artwork and ensuring all items are sent to print in a timely fashion and keeping on top of designers when a deadline is due/has been missed. Ensuring all POs sent across are correct and to liaise with the invoicing team to ensure payment is made correctly and on time to all suppliers. I am also involved with all reporting and ensuring data for the reporting is accurate and filed away for the Account Director.
Motability Sales ExecutiveFord - Trustford
- Lisburn, United KingdomFull Time
As Motability sales executive I liaised with customers both on the phone and in person to establish needs of the customer in terms of vehicle type, size and budget. As part of this process I successfully qualified each customer applying for a vehicle on the Motability scheme by gathering the correct information. Managing customer expectations regarding price and timescales for delivery and maintaining customer relationships were essential in ensuring a 100% customer satisfaction rating. When the customer’s car arrived, I was responsible for delivering the new vehicle onsite in a professional and informative manner, ensuring customer understood all the features of their new vehicle. Retaining business was a key part of the Ford business so maintain customer relationships after handover of new car to retain business.
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- Time Management
- Microsoft Sharepoint
- Customer Engagement
- Supplier Management
- Project Administration
- Project Management
BA Hons Journalism and Contemporary PerformanceThe University of Winchester
- Winchester, United Kingdom
This combined Honours at the University of Winchester was a combination of written assessments, exams and practical assignments. The practical assignments were designed to test my performing ability whilst the assessments were designed to test our creativity and understanding of each topic covered. The exams were journalism histories based and tested our knowledge of the art.