About me
Administrative lead with extensive experience in editing, project management, customer service, and digital media. I am talented with interpersonal interactions, am always willing to go the extra mile to contribute to progression, and perform a role with integrity and humility.
Projects
Projects credited in
- BEAST + ME - ExplicareBEAST + ME Track: Written and Co-Produced by Explicare Co-Produced by Paul Littlewood Mix-Mastered by Andy Seward Funds awarded through PRS Foundation for Music Talent Development Programme. Visuals: Album Photography by Paolo Farinella Directed and Edited by Explicare Film recording by Luke Halstead Styling by Nina Vologa
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Work history
Customer Care RepresentativeWolf & Badger
London, United KingdomFull Time
• Liaised between brands and customers using CRM system: Kustomer, successfully contributing to the completion of incoming customer inquiries and outgoing products in the digital marketplace.
• Responsible for generating commercial invoices and processing orders, returns, and exchanges.
Administrative Lead & EditorIzland Music & Culture
- London, United KingdomFreelance
• Developed client-relationship and SEO strategies alongside the Director following the reconstruction of the site. Between July 2021 and the end of August 2021, implementing data-driven decisions increased Site Sessions by 132% and Unique Visitor Traffic by 107%.
• Controlled emails, time management, and interviews with artists, in preparation for writing and editing feature content.
Skills
- Customer Care
- Qualitative Research
- Editing
- Proofreading
- CRM
- Customer Experience
- Marketing
- SEO Content
- Social Media
Education
U
U
BA LiteratureUniversity of Sussex
- Ipswich, United Kingdom