Work history
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Consumer Service RepresentativeNewell Brands
- Poznań, PolandFull Time
Providing exceptional customer service to current and potential DYMO consumers for the North American market.
o Fulfilled duties of a temporary absent team leader (deletion of orders in SAP, creating reports of the activity for the day, supporting and supervising other team members, handled escalations).
o Coordinating B2B orders in Custom Labels department.
o Assisting with inbound/outbound communications and providing adequate
solutions to manufacture issues with DYMO equipment.
o Providing business-clients with efficient support – responding to phone calls,
emails, chats.
o Working closely and effectively with vendors and end-users to troubleshoot defective equipment.
o Resolving all customer issues with regards to order management (billing, shipping, or product).
o Conducting on-site training for new employees.
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Destination ManagerGrecos
- Skopelos, GreeceFull Time
Responsible for managing and organising the best time of the year for all clients.
o Pro-active guest service with a clear focus on quality and efficiency Interacting and working out solutions with other departments and hoteliers to improve customer service
o Hosted welcome meetings and hotel visits 3 times a week
o Meeting guests at the Skiathos airport, escorting them to and from Skopelos
o Selling, organising and guiding excursions, exceeding targeted sales goals
o Assisted with office-based role – reservations, stop sales, extra to allocations, resort requests, transfers to and from Skiathos island
o Handling and resolving queries and complaints effectively
o Coping with ever-changing tasks and long, varied working hours
Skills
- Presentations
- Salesforce
- Sales
- Customer Communication
- Customer Interaction
- Foreign Languages
- Audiovisual Translation
- Translation Editing
- Tour Guiding
- Tour Management
Education
Awards
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Scholarship for the Best Academic PerformanceAdam Mickiewicz University