Work history
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Visual Design ConsultantEY Seren
London, United KingdomFull Time
National Finance and Insurance Institution (Tier 1 Bank)
Graphic and human interface design
Worked for 3 months to design a product package for a client to transform their home insurance centre. The project objective was to improve the client’s customer satisfaction levels and raise their employee productively levels. Responsible for creating 8 UX/UI concepts using Sketch. Concepts created included a customer login and self service portal to remove pressure from employees taking phone calls. Pitched digital interactive prototypes in InVision to the client so they could understand how the product worked and how customers would benefit from it. This led to a successful project and a positive improvement in employee productivity.
Global provider of credit card and payment services (Tier 1 Bank)
UX & UI design
Part of a team of 3 lead product designers tasked with producing 4 UX concepts to re-invent their customer’s bank statements to meet their growing demand for intuitive and comprehensive online statements. These concepts were delivered in an agile way over 5 sprints and led to positive client feedback and the incorporation of 2 of our final design ideas.
Multinational venture capital conglomerate (Global Tier 1 Company)
Illustration and layout design
The client was creating a new customer rewards service that brings together multiple businesses to provide a greater customer experience. Tasked to visualise 2 customer segments and represent them each with their own illustrations and journey. Illustrated over 24 frames in Adobe Illustrator as well as consulted with other design and innovation teams to gather feedback from the client on the customer journey and narrative. The team led a final review of the journeys and this led the client to extend the project to create 8 more personas and technology related posters.
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LifeguardPlaces for People
- Aldershot, United KingdomFull Time
One of a 20 strong team of lifeguards:
Helping instruct and guide customers safely during their day, saving lives, woking as a team to respond to quickly to emergencies and helping to maintain a professional standard of service.
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Skills
- Graphic Design
- Illustration
- Logo Design
- Branding
- Advertising
- Art Marketing
- Design Layout
- Brand Concept
- Photoshop
- UI Design
- Visual Art
- Photo Editing
Education
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(BA hons) Graphic DesignCoventry University
- Coventry, United Kingdom
Managed projects internally for the University, including their successful bid for City of Culture 2021. I also used my digital and technical knowledge to co-create an AR integrated mobile application for a walking tour around Coventry City Centre for visitors using iOS and Android devices.