About me
A First-Class BMus (Hons) Popular Music graduate from the University of Kent seeking to further a creative career within the entertainment industries. Relevant and transferable experience gained while employed with Identity Music Ltd, Universal Music Group, Involved Productions and Enhanced Music Publishing.
Work history
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A&R Sales AssistantIdentity Music Ltd
- Tonbridge, United KingdomFull Time
- Utilised a critical and diligent approach to sourcing and contacting prospective talent, guiding them through the client onboarding process to set up an agreed bespoke service package.
- Conducted a professional and relatable manner when speaking with potential clients, pitching company services via phone and video calls.
- Effectively evaluated self-sign-up and referral (passive) applications to gauge the applicant's suitability for Identity Music's bespoke distribution services.
- Developed close professional relationships with my clientele, assisting with all digital music distribution, rights, promotion and metadata requests, queries, or issues. This enabled requests to be resolved efficiently and quickly before or after each release. Common client support included identifying incorrect track file formats, DSP profile revisions, fan and pre-save link changes, the transfer of back catalogue and release date amendments.
- Ensured availability for client contact at all times using a variety of channels including all social media platforms, phone, and email.
- Worked with clients on their upcoming release pitches to editorial playlists across Spotify, Apple Music, Deezer, SoundCloud, Snapchat, Yandex, KK Box, Tencent and many more DSPs.
- Adeptly made use of link generation application Toneden to generate and amend pre-save and fan links for clients' upcoming releases.
- Maintained thorough knowledge of the company's products and services, including competitor awareness through research.
- Produced thorough internal performance reports for use in team review and personal development review meetings.
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CRM InternUniversal Music Group International
- London, United KingdomInternship
- Provided advanced operational and technical support to 44 global territory teams via email and phone.
- Assisted with marketing campaign set-ups to our database for UMG's global priority artists.
- Delivered administrative support to my immediate team within tight deadlines. This included global acquisition campaign set-ups to our modular database, data/system reporting, booking travel/meeting rooms and conference venues.
- Assisted with the writing and distribution of monthly reports on global CRM activity.
- Trained all new territory team members to effectively utilise our modular database of consumer data.
- Employed a keen eye for detail, and self-taught knowledge of HTML and CSS, to correctly amend and distribute email campaigns globally for UMG's global priority artists.
- Used Excel spreadsheet software to manage and format large, complex data sets for manual imports, exports, and migrations to our modular CRM database. This was used for advanced segmentation, resolving unintegrated consumer acquisition form issues and data cleansing.
- Maintained and updated the internal CRM website that provided supporting documentation and guidance on CRM best practice and the GDPR, for global UMG territories. This also included updating the site with internal case study examples of campaigns that performed exceptionally.
- Completed monthly User Acceptance Testing of UMG’s in-house CRM software.
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Skills
- Microsoft Office
- Music Production
- Data Analysis
- Teamworking
- Communication
- Time Management
- Logic Pro
- Avid Protools
- Musician
- Adobe Create Suite
Education
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Bachelor of Music in Popular MusicUniversity of Kent - School of Music and Fine Art
- Chatham ME4 4UY, UK
A course relating to music performance, writing and production through the university's BMus (Hons) in Popular Music.
Included modules: Song writing, Individual Performance, Audio and Recording Technologies, Music and Culture, Popular and World Music, The Music Business, Ensemble Performance, Individual Project (Dissertation).
Activities and Societies: Music Society, Chamber Choir, Band Forum, School Choir and Band, World Percussion.
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A Level, AS LevelNew Hall School
- Avenue Lodge, The Avenue, Boreham, Chelmsford CM3 3HS, UK
Student for 2 years, achieving 3 A-Levels at A-D grade in Business Studies (A), Information Communication Technology (A), and Geography (D)
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