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Initiator and motivator. Highly skilled in Excel system development, VBA, modelling and data analysis optimization as well as CRM. Proficient in: Italian, English and Spanish both written and spoken.
Management of supply planning strategies through the creation of an excel tool and VBA for the monitoring of demand, out of stock, forecast and tolerance management (7000+ SKUs). Negotiation main KPI among price and lead time for replenishment, seasonal and new product developments with 200+ vendors. ? Responsible for in HUB delivery (service level 95+%) ? Development of various excel tool for the various planning strategies (DDMRP, MRP, Forecast, Out Of Stock and New Development trackers. Achievement: Reduction of lead time for planning by 90%, improvement on ontime delivery (+5%) and reduction of lead time thanks to a rotation replenishment, and 5% overall reduction of components cost.
? Responsible for the development of market strategies B2B for south european markets (Italy, Spain, Portugal, Greece) ? Management and development of the relationships of key clients as well as for the emerging market nieces through agents and direct contact. ? Market analysis aimed to the refinement of targeting strategies ? Data entry and stock level management ABC analysis Achievement: Thanks to the various analysis and monitoring of customer feedback a new sales strategy was adopted. This boosted customer satisfaction and increased complete sales by 20%.
? Direct sale: B2C ? Digital account management (email) ? Data Entry ? After sales service ? Stock management ? Customer Service Achievement: PartofthebestperformingteamoftheLondonflagship.Scoringa10+%growthin13outofthe 20 months worked. Consistently ranked in the top 4 best sellers of the shop.