About me
I am a confident and approachable individual who works well as part of a team or on my own initiative. I would describe myself as extremely outgoing and very motivated. I have adopted excellent communication skills from being from working in diverse environments and excelling in all my roles.
I would describe myself as creative and open-minded, which is displayed in my attitude towards work and life, as I am always willing to learn and develop new and existing skills
Work history
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Customer Care AdvisorLadbrokes Coral
London, United KingdomFull Time
• Excellent verbal and written communication skills by answering the phone in a professional manner and submitting accurate customer enquiries onto the central reporting system
• Opening new accounts whilst dealing with current account enquiries, dealing with taking and placement of bets, enquiries about bets and settlement of bets, returns and sports/poker/casino enquiries
• Exceptional communication & organisation skills with the ability to remain calm under pressure
• Effectively dealing with customer enquiries over the phone by taking ownership of the case and escalating the issue to management if necessary
• Adhering to the company rules and regulations at all times (for example when processing customer self-exclusion details)
• Delivering departmental KPI’s and targets for call acceptance rates and case management timelines
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ReceptionistMarlin Apartments
- London, United KingdomFull Time
• Upholding a professional appearance and attitude at all times at front of house
• Handling all customer reservations, cancellations and queries
• Displaying exceptional verbal and written communication skills by answering the phone in a professional manner and submitting accurate EOD reports
• Having the ability to take initiative and work well under pressure by handling customer day to day requests
• Maintaining security procedures by monitoring bookings and directing visitors correctly
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Skills
- Outgoing
- Motivated
- Communicating Ideas
- Communication
- Diversity
- Creative
- Determined
Education