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Paul Dunca

Returns and Training Coordinator


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  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsOperations Manager - Account Manager - Administrator


  • Events
  • Film
  • Writing
  • Excel
  • Office
  • Powerpoint
  • Word
  • Training all new Staff That Comes Through the Channel
  • Project Time Management
  • Operations Management
  • Customer Acquisition Retention
  • Target Driven
  • Customer Communications Strategy
  • Lead Conversion
  • Partner Liaison

Work history


Business Developer

Wonderland Agency

Oct 2016
  • London, United Kingdom
  • Freelance
  • • Create and deliver a sales strategy for a creative agency and a furniture hire company • Expand tech and admin team for both companies(recruiting two full time staff and managing one freelancer) • Design and implement in house system for handling sales, operations and finance • Design and built in-house budgeting software


Operations Manager

Hire it

Dec 2015 - Sep 2016
  • London, United Kingdom
  • Full Time
  • • Coordinating warehouse and driver team – liasing with partners • Delivering logistical support for large corporate events • Develop sales strategy – targeting venues and large in-house events team • Introducing daily process for operations and order processing • Monitoring all ops and sales related KPI’s


Returns & Training Coordinator


Oct 2014 - Nov 2015
  • Full Time
  • Coordinating and tracking a national network of in house drivers, national and local couriers • Created a nationwide network of courier partners, ensuring full coverage based on population centres • Worked with development team to create a postcode detection system to suit company needs • Created induction manual and training schedule for new employees • In charge of recruitment process, growing the customer experience team from three to ten employees • Ran the customer service software integration program(Zendesk)


Project Consultant

Songkick Ltd

Mar 2014 - May 2014
  • Freelance
  • • Assisting users and artist representatives through the company customer support portal. • Assisting the companies at the start-up incubator and Silicon Milkroundabout, located in the office space, write copy for investor presentations, promotional material for workshops and admin details regarding re-location. • Liaising directly with contacts at music labels and agencies on a daily basis to help them with their listings, adding/editing their ticket inventory with the company. • Preparing blog posts and contributing to social media projects (Twitter account moderation, Instagram competitions).



Film Studies and War Studies

King’s College London

Sep 2009 - Oct 2012
  • Film Studies and War Studies