About me
A psychology graduate with an extensive knowledge in Human Resources due to a Master's Degree in this field, with over two years of experience in Recruitment and Training and more than five years in office work.
An enthusiastic, friendly and reliable individual, who is organized, efficient, proactive, attentive to detail, and with communication skills. Extremely versatile and keen to learn new skills as required, combined with an ability to adapt quickly to new working situations. Seeking employment in a HR Junior position to apply and extend my skills and continue developing my career.
Work history
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Customer experienceW Hotels
- London, United KingdomFull Time
- Identify and assess customers’ needs to achieve satisfaction
- Offering recommendations, as a result of this, 90% of customer reported a "excellent service”
- Dealing with customers enquiries and handling complaints
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Online TutorSife Formazione
- Barcelona, SpainPart Time
- Support and assistance to postgraduate students
- Reply to students messages and questions related to the Master content
- Supervision and correction of Practicums and Dissertations theses
- Asses students progress
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Skills
- Teamworking
- Problem Solving
- Creativity
- Interpersonal Skills
- Communication
- Empathy
- Customer Service
- Administration Skills
- Leadership
- Microsoft Office
Education
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Master's Degree in "Human Resources Management and Direction" (International cursus)Universitat Oberta de Catalunya
- Barcelona, Spain
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Master's Degree in Education and GuidanceUniversitat Pompeu Fabra
- Barcelona, Spain
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