Work history
J
J
Sales AssociateJames Perse
London, United KingdomFull Time
Provide impeccable customer service to the James Perse clients and be a true brand ambassador
Maintain a neat client book, contact them about new deliveries, and provide follow-ups on all sales or client requests to continuously build a productive long-term relationship
Provide styling advice to all clients
Conduct mail orders for international clients
Drive and exceed individual KPI goals, by ensuring the highest customer service and quality of service
Assist with PR requests for celebrities, stylists, etc.
Support in the day-to-day operations of the store
Assist with visual merchandising following the brand shop-floor standards
Help and maintain stockroom, inventory, and stock replenishment
Fulfilment and Studio AssistantDai
- London, United KingdomFull Time
Fulfilled online orders daily. Coordinated returns, exchanges, and repairs/alterations, and further presented customer feedback on all-hands, weekly departments collaboration
Conducted Excel tracking system on fulfillment issues, and coordinated with CX team on advising clientele on their orders and potential issues e.g.: replacements for oversold, damaged, or lost items
Liaised with Marketing Assistant regarding PR requests
Conducted reports on exchanges and returns reasons for design and production team
Coordinated with operations lead on merchandise transfers to stores and overall stock management,
Assisted designer and creative director on photoshoots and fittings
Supported Operations Manager and Event/Store Manager with the organization and smooth running of store events (sample and archive sales, Dai’alogue events with guest speakers, networking events amongst many others)
Supervised and trained interns on fulfillment of daily responsibilities and POS systems
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Skills
- Creativity
- Leadership
- Communication
- Copwriting
- Content Creation
- Media Relations
- Relationship Management