About me
I am a hard-working and proactive individual with excellent communication skills that have been built up from working in various client focused roles. I am comfortable working under pressure and always maintain a positive and helpful attitude even when faced with adversity. Naturally confident and always willing to share ideas and recommendations that can make busy teams more efficient.
Work history
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Customer Services AssistantMortgage Brain Limited
- Croydon, United KingdomFull Time
• Providing exceptional customer service over the phone, via email and face to face; offering detailed advice and solutions
• Diffused issues and complaints and appropriately escalated problems when necessary
• Improved workflow within the team, sharing feedback with management and implementing new processes
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Housing AssistantElmbridge Borough Council
- Esher, United KingdomFull Time
• Provided essential administrative support to officers within the Homelessness Prevention and Advice team, Housing Options Unit and Rent Support team.
• Indexing all correspondence that came into the unit.
• Handling routine enquiries for the service area including rental support and housing options as directed
• Invoice processing for the unit and monthly processing of information on the unit’s financial commitments in respect of temporary accommodation.
• Assisted in procedures for Bed and Breakfast placements, which includes setting up accounts, monitoring and income recovery, preparing cases for write off where necessary
• Generation of statistical reporting on the units’s performance on a monthly basis.
• Significant contribution to the Housing Register annual review process.
• Supporting applicants who required assistance in completing the Councils two-part on-line Housing Options and Housing Register application
• Providing exceptional customer service over the phone, via email and face to face; offering detailed advice and solutions
• Diffused issues and complaints and appropriately escalated problems when necessary
• Improved workflow within the team, sharing feedback with management and implementing new processes
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Skills
- Client Services
- Problem Solving
- Time Management
- Communication Skills
- Microsoft Offic
- Leadership
- Teamworking
- Accounting
- Marketing
- Google Docs
Education
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C
Public Health and Community StudiesCoventry University
- Coventry, United Kingdom
• Explored core fundamentals of modern public health, developing practical insight into health inequalities.
• Examined social factors and their implications on daily life.
• Enhanced existing knowledge on research methods and processes that underpin health and social studies.
• Able to directly analyse the effects of substance and alcohol misuse, damage to health infrastructure and vital needs of the affected population.
• Performed in-depth research into contemporary public health risks, advising on appropriate priority inventions.
• Monitored global trends, analysing social determinants of health and impact on incident management including identifying inequities and gaps in health service delivery.