About me
Successful Client Experience Manager with a proven track record of delivering sales, elevated service and business improvements within a fast-paced luxury fashion environment.
Highly personable, with a recognized ability to build and lead teams.
A natural creative with an enthusiasm for exploring innovative ways to influence and inspire the luxury customer.
Work history
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Senior Global Manager | Client ExperienceModa Operandi
London, United KingdomFull Time
- Responsible for the VIP client journey, with the aim of identifying service enhancements, and implementing elevated global standard practices.
- Developed an omni-channel approach for client outreach and experience, to drive active client engagement.
- Design and lead the strategic direction for all International stylist content. Elevating, implementing and embedding standard practices across the global team. Measure performance and commerciality weekly reporting on CTOR, sales & conversion.
- Manage the Moda Private Sourcing business and partner with Buying & Merchandising teams to assess opportunities to elevate the private Trunkshow proposition.
- Act as the International Merchandising representative to present key brand, product and trend information and drive Trunkshow engagement.
- Manage brand relationships, present during seasonal market visits to represent the voice of the International VIP client.
- Explore and deliver improvements on current avenues for selling, including showroom appointments, at home wardrobe management and digital wardrobe management
- Form the necessary working group, consisting of Stylist VP’s, engineers & UX design, and act as a key contributor in shaping future requirements for a dynamic and intuitive client management system.
Digital Personal Shopping ManagerHarrods
- London, United KingdomFull Time
- Responsible for evolving Harrods established Personal Shopping service into the digital space, delivering a new privilege programme via private digital platforms.
- Provided insights and direction on best practice for managing VIP relationships remotely and offered expert advice to the business on how to give the highest level of customised service possible through an omni channel approach.
- I designed, directed and co-produced all VIP exclusive content and lead the strategic direction for all personal shopper content and personalized communications.
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Skills
- Fashion
- Retail
- Buying Experience
- Marketing
- Content
- Buying
- Management
- Training
- Project Management
- Customer Communications
Education
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BA (Hons) Graphic Art & DesignLeeds Metropolitan University
- Leeds, United Kingdom