Work history
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Administrative AssociateSouth Bank University
- London, United KingdomFull Time
Key Responsibilities and Achievements:
● Providing exceptional customer service and technical support to clients and colleagues across the university.
● Supporting customers to navigate online systems and processes effectively.
● Developing advanced technical knowledge of internal systems to provide first-class advice to customers.
● Gathering, corroborating and analysing student data.
● Maintaining the accuracy of internal systems; inputting data to ensure records remain up to date.
● Displaying outstanding communication skills to build relationships with colleagues across the university.
● Resolving client issues promptly, demonstrating exceptional problem solving skills.
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Data Validation AnalystBart Health NHS Trust
- London, United KingdomFull Time
Key Responsibilities and Achievements:
● Assisting senior staff to identify, assess and resolve system issues.
● Cleansing internal systems; merging duplicate NHS and MRN numbers using HNA combine menu in CRS system.
● Extracting and analysing data from CRS System using SQL Workbench.
● Providing administrative support to the Ethics Helpline with data collection and updating management systems.
● Fulfilling ad hoc duties including answering telephone calls, taking messages and managing correspondence with partners.
● Completing functionality testing to quality assure internal systems.
● Demonstrating meticulous attention to detail to acquire new skills and develop technical expertise.
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Education
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MSc Digital MarketingBirmingham CIty Univeristy
- Birmingham, United Kingdom
Modules include: Design and Project Management, Deployment, Optimisation and Attribution, Digital Production in Practices.
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BSc Computing with ManagementThe University of Leicester
- Leicester, United Kingdom
Modules include: Principles of Marketing, Financial and Business Computing, Organisational Behaviour.