Whilst travelling Australia, I undertook temp positions, in a variety of sectors.
Responsibilities included providing an excellent level of customer service, developed relationships with customers and maintained therefore, contributing to recurring business, cash handling, abiding by licencing rules and regulations and bar tending. Increased interpersonal skills by serving many regular guests, families and functions. Being adaptable in the work place by taking on any role within the bar or restaurant. Worked well under pressure in order to accommodate for customers in a busy venue.
Promoted innovation, business improvement and efficiency within the company and it's client base, through supporting the Account Managers and Directors in aspects of PR client related work. Event organisation, managing the social media pages for clients, assisted with drafting press releases and managing cost effective travel arrangements, were some duties carried out. Also, ensuring the professional and efficient running of the office by carrying out all reception duties, telephone answering and organising meetings. Additionally, managing an effective electronic and hard copy filing system, manage cost effective office purchasing, arranging travel, booking meetings and photoshoots etc. Also responsible for downloading client cuttings, searching publications for client cuttings and circulating to colleagues. Supported the finance department and handled petty cash, along with responsibility over holiday, sickness and other selected HR functions.
As a Marketing Intern at Intergraph, I assisted in the creation, construction and implementation of global marketing campaigns, using an automation system, Eloqua and use of the CRM program SalesForce, in order to link to email campaigns and clean the data. Another responsibility was accessing and analysing Google Analytics figures and transposing into an excel for each region within EMIA. Updating and editing EMIA websites was another regular task I undertook, this included ensuring each website was localised, therefore I had to gather the translations. I also assisted with the organisation and creation of internal and external global events, throughout the whole organisation. Furthermore, I assisted with the creation of the visual communications by using design programs such as, InDesign and Photoshop. In order to keep up to date with the ever changing marketing industry, I researched into new topics. I explored the new area of Buyer Personas over 2 months, transposed my findings into a PowerPoint, created a buyer persona template and presented my findings to the team.
Responsibilities included providing an exemplary customer service for specific clientele, cocktail making, serving drinks, maintaining the high standard of the bar cleanliness, replenishing stock, and receiving deliveries.
Responsibilities included greeting and checking guests in and out of the hotel, answering the reception telephone, assisting customers and providing answers to their queries, while maintaining high customer service standards to mirror the Hilton's service regulations.
During my employment with Angus County Press as Advertising Sales, I not only established an understanding for the technical side of advertising; the sales process, adhering to client’s budgets, meeting sales targets and negotiations, but also the design aspect, as I had to investigate and understand what the client aimed to achieve through the advertisement, the aesthetic features, while suggesting methods of standing out and highlighting the company’s USP. I contacted businesses to obtain advertising for the weekly features in the newspaper and yearly projects, for example, the calendar, the Business Directory, whilst working to targets and deadlines and maintaining regular contact with loyal customers.
International business management, knowledge of various business fields including a study abroad to Toulouse and a year internship based in The Netherlands.