Work history
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CEO & FounderNotebookHero
Southampton, United KingdomPart Time
Sustainable Reusable Notebooks.
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Customer Advocate & Localization Manager Tech StartupTruckin
- Berlin, GermanyFull Time
Directly affected the company to hit user-reach milestones of over 40.000 active users from assigned markets.
• Acted as a customer advocate. Provided feedback to the product team regarding customer experience.
• Kept records of tech issues and report back to management, development, or product departments.
• Communicated with clients, project managers, and IT departments to plan, implement, and install the company's' products and to ensure the effective delivery of projects
• Conducted presentations, knowledge transfer sessions, and training for outbound and inbound stakeholders.
• Initiated and managed localization project to introduce 3 SaaS products to 7 non-English speaking European markets.
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Skills
- Business Administration
- Business Consultancy
- Business Growth
- Business Networking
- Startup Development
- Digital Startup
- Business Startups
- Brand Naming
- Photography
- Social Media Marketing
- Event Management
- Customer Experience
- Customer Care
Education
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Law BASaint Petersburg State University
- Saint Petersburg, Russia