About me
Hi! It's Rangadham,
Welcome to my Profile!
I am an articulate communicator with superb efficiency for liaising with cross-functional teams to identify functional bottlenecks and develop mitigation plans for removing bottlenecks.
I have a talent for introducing new ways of working / approaches to transition management.
I have excellent command over multiple computer tools as well as expertise in providing exceptional training as well as managing clients / contracts efficiently.
I am instrumental in leading the analysis and reporting of key operational performance metrics.
I am well renowned for establishment of transition management plans and providing report on progress.
My ability to provide support with business analysis and drawing insights from data and making recommendations to the business is second to none.
Multi-lingual communicator with account / project management, training, and customer success skills.
My core competencies are:
Customer Success | Account Management & Growth | Project Coordination & Management | Presentation skills | Team Training & Leadership | Digital Transformation | Continuous Process Improvement | Strategic Planning & Execution | Operational Excellence | Business Analysis & Contract Management
Work history
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Account ManagerCreliohealth
- Pune, IndiaFull Time
During this tenure, I developed communication channels with numerous departments and teams, including marketing, sales, product, and operations teams.
It is worth mentioning that I established and maintained constructive relationships with key stakeholders.
I was assigned with the task of onboarding, training, and closing the sales loop for clients.
Moreover, I performed functionality testing of new updates and products for providing post suggestions to product team.
My key contributions for this role are as follows:
- Identified areas of improvement by analysing performance and providing constructive feedback.
- Dealt with high-severity requests and escalated issues / meeting deadlines.
- Achieved top ratings each month by meeting and exceeding monthly goals on live accounts, minimum churn, customer satisfaction, with no escalation
- Augmented sales through upselling and cross-selling techniques.
- Acted as a primary point of contact for all issues relating to over 30 customers.
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Process Associate - Contract AdmiGenpact India Pvt Ltd
- Hyderabad, IndiaFull Time
As a part of this role, I served as a liaison between the on-site client team and the internal team in order to foster relationships and discuss progress and updates.
During my time over here, I updated team of four people to allocate daily responsibilities, responded to questions, performed quality control, and provided regular training sessions.
Furthermore, I acted as subject matter expert in contract administration process from receiving the contract requests to responding and closing the loop with the sales team based on inquiries on pricing, and rebates using SAP-based software and Salesforce
I was entrusted with ensuring customer´s documentation alignment with request, whilst possessing meaningful experience in working with large data sets in Excel through Vlookup, Pivot and data filtering.
A section of my key contributions includes:
- Maintained high level of customer satisfaction by addressing and resolving queries in timely manner.
- Received operations excellence award and the customer award for demonstrating highest level of work ethic, adhering to tight deadlines, and thriving under pressure.
- Ensured commitment and transparency throughout process by cultivating relations with sales directors and commercial contracting executives.
Skills
- Account Management
- Client Presentation
- Critical Thinking
- Customer Engagement
- Customer Experience
- Customer Facing
- Customer Journey
- Problem Solving
- Liasing
- Client Liaising
Education