About me
A detail-oriented, highly structured and organised Events Executive with a focus on outstanding customer service. Experience leading events that exceed client expectations. I map out every detail of my work and make sure it is executed perfectly.
Willing to use my problem-solving skills and knowledge & experience to progress in my career.
Passionate about the food and drink industry.
Work history
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Groups and Events ExecutiveThe Curtain Hotel and Members
- London, United KingdomFull Time
- Be responsible for handling, coordinating and planning all confirmed groups & events accurately and professionally, by maintaining close communication with the client and operations team
- Handle enquiries from start (proposal stage) to finish (final billing)
- Build BEOs for all confirmed groups and events and lead the weekly BEO meeting ensuring the relevant departments receive accurate information
- Ensure PMs are monitored on a daily basis and payments are taken and followed up with on a timely manner
- Deal with complaints
- Assist with reports such as revenue forecasting, monthly commission forecasting & tracking, commission payments and other daily needs
- Run site inspections (planned or walk-ins) as requested by clients
- Assist to FAM trips or client entertainment events
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Cluster Events Sales ExecutiveThe Montcalm Group of Luxury Hotels
- London, United KingdomFull Time
- Take responsibility for managing existing accounts and developing new contacts through personal and consistent sales service
- Generate and contribute sales which will achieve the Monthly, Quarterly and Annual budget, profitability targets and deadlines
- Effectively plan and manage events for external clients – corporate, private/social, members and agency lead events
- Maximize the opportunities to upsell/cross-sell F&B in the events
- Post event client feedback management to ensure CSAT and ROI for all clients
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Skills
- Microsoft Office
- Problem Solving
- Communication
- Budget Management
- Relationship Management
- Planning
- Organisation
- Prioritisation
- Time Management
Education
MA Events Marketing ManagementLondon Metropolitan University
- London, United Kingdom