Projects credited in
- Pin PointPin Point overhauls the customer experience at Carphone Warehouse The digital tool has turned around customer experience in-store. Pin Point lets users compare thousands of tariffs across different providers to find the right deal. Julian Diment, marketing and customer director at the retailer, described it to The Drum as “a digital workforce,” combining technology with staff knowledge and expertise. “It’s had huge impact on our customer experience and satisfaction scores. We have a comprehensi