Work history
Customer Care AdvisorASOS
- Watford, United KingdomFull Time
Being a Customer Care Advisor means putting the customer at the heart of everything I do. Whether I was reviewing orders, making sure customers are protected when they shop with us or whether it’s having a chat with a customer seeking that perfect outfit. I enjoyed being part of their ASOS journey.
- Handling customer queries across different platforms, including Social Media, Email and alive Chat
- Adhering to customer confidentiality guidance and data protection legislation
- Driving strong performance against your own given schedule
-Owning my own performance reviews with my Team Leader to discuss your performance and development
- Achieving Key Performance Indicators (KPI’s) whilst maintaining excellent quality