About me

I am a driven and motivated individual within a General Manager capacity. At present I oversee all 9 UK studios as General Manager for Barry’s Bootcamp, a global boutique fitness brand with 200 UK based employees. I have proven my ability to build and motivate dynamic teams of up to 30 front and back of house staff and have supported the business increase from 6 studios to 9 studios in 3 years. I recognize the importance of building strong communities and confidence in meeting the clients needs. I directly manage 8 Studio Managers + a senior studio manager and 1 Facilities Manager whereby I lead on communicating the organisational strategy as well as individual studio targets and objectives. I work well in a high pressure and fast paced environment as this utilises my communication and organisational skills on a daily basis.

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Work history

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UK General ManagerBarry's Bootcamp
Aug 2019United KingdomFull Time
Responsibilities Operations ● Oversee operations of multi studio organisation, including budget planning, strategy development, community outreach and payroll. ● Responsible for ensuring teams deliver exceptional client experience across all studios, understanding clients needs and implementing training plan across in-studio teams. ● Responsible for company audits and risk assessments to achieve regulatory compliance across all studios. ● Generate reports to analyse data and identify improvements. ● Executing strategy for community building, corporate outreach, client feedback and delivering all company client experience incentives. HR / Employee Relations ● First point of contact for all employee relation (ER) maers; advising my team of Studio Manager accordingly as well as managing complex internal investigations and ER issues; including but not limited to disciplinaries, grievances and appeals. My aim is to ensure all ER maers are dealt with robustly and pragmatically. ● Provide line managers with best practice management techniques to manage their teams effectively and have confidence in handling ER maers ● Liaise with the HR team to accurately identify in-house training needs and deliver appropriate development programs. ● Lead team changes and organisational restructures to boost productivity. For example, business change projects including change of terms and conditions in various teams across the UK ● Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
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West studio managerBarry's Bootcamp
Apr 2017 - Aug 2019Queensway, London W2, UKFull Time
West Studio Manager, April 2017 – August 2019 Barrys Bootcamp – Queensway, London ● Build loyal customer bases by ensuring the front of house team delivers excellent service and understand the needs of clients. ● Responsible for the day to day operations of the studio, handling any emergencies and troubleshooting effectively. ● Reduced costs and improved operations by analysing processes and customer feedback. ● Delivered training and appraisals to build staff performance. ● Hired, trained and supervised teams of 10+, motivating to meet weekly sales goals through performance management.

Skills

• Client Facing
• Client Engagement
• People Development
• Management
• Team Coaching
• Team Leadership

Awards

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LV5 operations / managementChartered Management Institute