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This position has been seasonal from 2011 - 2016, and then part-time from 2016 onwards (to coincide with studying for an MSc at Sussex) Seasonal Contract Tasks briefly included the physical inspection, testing and recording of all Ethernet ports and internet connection in all 10 of the university's Halls of Residences'. Working quickly in a small team to reach deadlines was essential. Part-Time Contract Tasks briefly include working on a busy Service Desk dealing with a variety of enquiries from staff, students and visitors via the telephone, self-service, email or in-person. Recording, diagnosing and troubleshooting problems and finding resolutions to changing technical issues. In particular dealing with hardware, software and connectivity issues on a range of Windows, Apple and Android devices, tablets and computers. I have also assisted with Arrivals Weekend 2015 and 2016, and Fresher’s Week 2016, ensuring all students have user accounts and access to the university's wireless and/or cabled internet.
Fundraised for the University of Portsmouth Bursary by calling alumni, building a rapport and asking for donations over the phone.
Activities and Societies: Marketing Society, Neuroscience Society, Postgraduate Association (PGA), Italian Society. The University was ranked in the top 10 in the UK for marketing (The Complete University Guide 2017). Modules: - Buyer Behaviour - Digital Marketing - Design, Creativity and Innovation - Information Systems and Management - Global Marketing Management - Managing Customer Experiences and Customer Relationships - International Marketing Communications - Marketing Analytics and Metrics - Marketing Research - Marketing Strategy - Research Project (International Marketing)
Second-class honours, upper division (2:1) Elected Course Representative for the 2013/2014 academic year Responsibilities included: • Being a confidential point of contact for all students • Gathered positive and negative feedback on a range of issues • Represented students’ views • Provided suggestions for improving the student experience • Chaired departmental, faculty and university meetings • Worked as a team with Faculty Reps, Executive Chair and VP Education & Democracy
Distinction Distinction Distinction (DDD) grade.