Work history
Account Manager
• Communicating with clients on a daily basis, providing program updates, discussing upcoming plans, reporting on program and marketing activity, resolving issues, advising clients on program launches, budget allocation, awards, training;
• Constructing email marketing campaigns, setting up segments to target specific audiences, split testing, triggered campaigns, microsites, inbox testing, detailed analysis of campaign reports to identify successful strategies for reimplementation;
• Managing Incentive award fulfilment process – working to a strict budget, sourcing and briefing international vendors, establishing strong, reliable relationships, negotiating prices and credit terms, thorough checking of order forms/invoices, arranging payment, delivery and distribution, follow up with suppliers to track delivery statuses, obtain proof of deliveries, organizing vendor payments;
• Setting up new programs, working directly with client to source user databases, SKU codes, training, setting up Incentives campaigns, league tables, group publishing models, importing new users, syncing address books with other systems, implementing ‘teaser campaign’ email strategies, launching programs to 200+ users;
• Advising prospective clients on program functionality, customization, executing software demonstrations.
Business Development Executive Team Leader
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*Inside Sales Specialist II – TCOV (Pilot)
Calling qualified leads to get their feedback and progress them through the sales process, helping partners to close the deals.
* Cloud Sales Development Manager - Team Leader - Partner Activation Program
Providing sales support and training to Microsoft customers and partners by engaging with them to aid and support the introduction of Microsoft Office 365, Microsoft InTune, Microsoft Dynamics CRM, into their current product/service portfolio.
* Regional Sales Development Manager - Business Productivity Group (January 2014 – Present)
Supporting Regional Business Managers in the handling of their Microsoft Account, understanding their IT strategy and communicate any issues. Having initially engaged to build and strengthen relationships with C-level contacts, then proceed to discuss potential projects in the pipeline and assist where required.
Additional responsibilities:
- Team Leader;
- Coaching and training;
- Scoring calls for QA monitoring on Microsoft Campaigns;
- Super User for CRM and Campaign training;
- Agent representative in company’s monthly forum.
Skills
- Events
- Marketing PR
- Businesses Development
- Account Manager
- Presenting
- Account Management
- Business Development
- Client Services
- Management
- Marketing
- Problem Solving
- Project Management
- Relationship Management
- Excel
- Portuguese Native
Education
Marketing, Publicity
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Marketing, Publicity