Richie Dawes
Available

Richie Dawes

Ecommerce Business AnalystLondon, United Kingdom
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Richie Dawes
Available

Richie Dawes

Ecommerce Business AnalystLondon, United Kingdom
About me
● Agile E-commerce Business Analyst specialising in large scale, global transformation programmes across ​luxury eCommerce​, Digital​ ​Banking​, ​Omnichannel Marketplaces​, ​Mobile Apps, Investment Management, ​and ​Digital​ ​Media ● I demonstrate a strong mix of interpersonal and analytical skills, evidenced by a track record of solving clients’ people, process and technology challenges ● Accredited:​ BCS International Diploma in Business Analysis / ​ITIL 4 Intermediate IT Service Management ● Respected track record of leading and developing the performance of ​large scrum teams ​and remain committed to leading with and defining clear and unambiguous ​Product Visions​, ​User​ ​Stories​ & ​Problem statements ● Proactively seek out commercial opportunities to rapidly improve ​business performance​ and ​revenue growth ● Always demonstrates ​integrity​ with exceptional ​relationship management​ and ​stakeholder communication skills and recognises the importance of being a ​trusted​ business partner and value-focus E-commerce Business Analyst
Work history
    G
    G
    Senior Omnichannel eCommerce Business AnalystGianni Versace
    ItalyFreelance
    Responsible for initiating and launching an ambition global shipping project alongside the CEO for world-renowned Versace International, expanding their existing eCommerce presence in 29 countries to over 100+ countries and generating an additional £8m in revenue year 1 and £10m+ by year 2. Project Charter: Secured investment of £1m by creating and presenting the Project Charter doc to the board Launch strategy: Planned and signed-off post-workshops the launch country waves, price book model, logistics flow and front-end user journey alongside the OMS, Salesforce Cloud Commerce & WHS logistics vendors Requirements: Defined detailed requirements and business rules that would handle; Duties & Taxes, Invoice and the Financial flow, Returns & Refunds Process, PIM product catalogue enrichment process and the Euro price book management Project Management: Ran Steering/ All-hands meetings to ensure timeline adherence and project progression Reporting: Reported to the board of Directors and e-commerce teams Risks/ Issues/ Achievements/ Next Steps
    Yoox Net a Porter Group logo
    Yoox Net a Porter Group logo
    Lead Salesforce Product ManagerYoox Net a Porter Group
     - London, United KingdomFreelance
    Responsible for managing a team of 11 Salesforce experts (product owners, developers, designer and testers). Led the group-wide Salesforce Lightning migration upgrade as part of a £350,000 per year cost-saving initiative that would help streamline the customer care and personal shopping operations. Launch strategy: Planned and signed-off the Salesforce Lightning migration project after conducting interviews with teams in Germany, Italy, USA and Portugal. Requirements: Developed the lightning migration story backlog and prioritised against other business initiatives Project Management: Ran Steering/ All-hands meetings to ensure timeline adherence and project progression CRM Strategy: Developed new digital personal shopping processes and sales conversion opportunities to improve the overall personal shopping experience and enable PS to account for more than 40% of YNAP revenue
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Skills
  • Ecommerce Development
  • Ecommerce Business
  • Commercial Analysis
  • CRM
  • CRM Management
  • CRM Platforms
  • CRM Strategy
  • Product Launch
  • Fashion Beauty
  • Fashion E-commerce
  • Agile
  • Agile Design
  • Requirement Analysis
  • Requirement Gathering
  • Depth Interviewing
  • Design Innovation
  • Design Build
  • Design Patterns
  • Design Interaction
  • User Flows
  • User Insight
  • User Journeys
  • User Interviews
  • User Testing
  • User Interaction
  • User Personas
  • User-centered Design
  • User Flow
  • Process Design
  • Process Improvement
  • Creative Process
  • Documentation
  • Creative Documentary
  • Presentation Design
  • Presenting
  • Communication Presentation
  • Entrepreneur
  • Creative Entrepreneur
Education
    B
    B
    Diploma in International Business and MarketingBCS, The Chartered Institute for IT
    London, United Kingdom
    U
    U
    Business Management BScUniversity of Newcastle
    Newcastle upon Tyne, United Kingdom