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Rob Morgan

Business Support Executive

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  • LevelMid Level
  • LocationCardiff, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsWebsite Content Manager - Social Media Executive - Social Media Manager

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About me

I currently work for Tesco's Social Media Team as a Business Support Executive at the Customer Engagement Centre based in Cardiff. I've held a background in Creative Media for a number of years; working for the Social Media Department here at Tesco has allowed me to develop my existing skill-sets and learn new ways to incorporate my abilities into a customer focused role. I have a keen interest in Social Media Marketing, and work on various Media related projects in my free time, alongside my voluntary teaching work. I increased positive contact for Tesco with a post that went viral covered by the following news and lifestyle websites: Original post here, along with a few articles posted in relation. - https://www.facebook.com/photo.php?fbid=1256528577711069&set=o.112463368812803&type=3&permPage=1 - http://www.bbc.co.uk/news/uk-england-37014050?post_id=10153164616696526_10153768738561526#_=_ - http://www.mirror.co.uk/news/weird-news/customer-finds-dead-worm-tesco-8587799 - http://www.telegraph.co.uk/news/2016/08/08/tesco-customer-finds-worm-in-his-cucumber---complaint-takes-unex/ - http://www.unilad.co.uk/viral/man-finds-dead-worm-on-cucumber-supermarkets-response-is-hilarious/ - https://www.facebook.com/LADbible/posts/2828474263866412?pnref=story

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Skills

  • Management
  • Social Media
  • Marketing
  • Retail
  • Customer Service
  • Media Production

Work history

Currently

Social Media Executive

Tesco

Oct 2016
  • Cardiff, United Kingdom
  • Full Time
  • I've recently joined the brilliant Business Support Team with my focused role being that of a Web Moderator. My role involves spotting potential hot issues, managing and distributing contact that we receive via Facebook, Twitter, Youtube and Google + and ensuring that customers are adhering to our Community Guidelines; removing any inappropriate content accordingly. I review and moderate all user-generated content and user profiles, whilst relying on analytics to produce hourly and daily reports based on the contact we receive on a day to day basis. The other side of my role involves dealing with serious customer service issues. Day to day this involves liaising with our press office, buyers and tech managers in order to assist and respond to escalated customer complaints and queries whilst ensuring we adhere to the polices set in place.

2016

Social Media Manager

tesco

Mar 2016 - Oct 2016
  • Cardiff, United Kingdom
  • Full Time
  • I'm involved in the day to day management of Customer Engagement, handling contact from customers via Facebook, Twitter, Youtube and Google Plus. Additional duties include Quality Assurance,ensuring posts are of a satisfactory standard to be delivered to customers, and Web Moderation; organising and distributing contact for other agents to handle.

Education

2015

Foundation Degree - Humanities

University of South Wales

Aug 2013 - Aug 2015
  • Newport, United Kingdom
  • Studied my foundation access humanities degree with intentions of heading onto Primary Studies with QTS. Completed my Foundation Degree, moved onto Year 1 of Primary Studies with QTS, however decided to pursue further experience elsewhere as to benefit future pursuits within the education sector.

2012

Bachelor of Technology

Crosskeys College

Aug 2010 - Aug 2012
  • * BTEC Level 2 Certificate in Creative Media Production * BTEC Level 3 Extended Diploma in Creative Media Production * Fully CRB Checked