Work history
Service Development Manager
Managing a range of projects depending on business need, with a focus on idea generation and digital product development.
I use an insight driven customer centric approach to developing B2B and B2C services. I manage the development of products or services from initiation through to release, often involving an agile development process.
This role job can lead to me performing different roles depending on the project, including project manager, product manager, product owner, business analyst and business architect.
Strategic Service Development Consultant
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Working closely with the executive team to design the Target Operating Model and new ways of working as part of a large scale transformation programme.
This including leading on the development of the organisations first channel strategy, and digital services, including online forms and webchat tools.
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Skills
- Presenting
- Business Development
- Customer Services
- Design
- Management
- Problem Solving
- Production Management
- Project Management
- Strategic Planning
- Consumer Behavior
- Creative Thinking
- Excel
- Office
- Powerpoint
- Ideas Development
Education
History
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