Robert Griggs

Service Development Manager

  • LocationLondon, United Kingdom



  • Presenting
  • Business Development
  • Customer Services
  • Design
  • Management
  • Problem Solving
  • Production Management
  • Project Management
  • Strategic Planning
  • Consumer Behavior
  • Creative Thinking
  • Excel
  • Office
  • Powerpoint
  • Ideas Development

Work history


Service Development Manager

Financial Ombudsman Service

Sep 2014
  • Managing a range of projects depending on business need, with a focus on idea generation and digital product development. I use an insight driven customer centric approach to developing B2B and B2C services. I manage the development of products or services from initiation through to release, often involving an agile development process. This role job can lead to me performing different roles depending on the project, including project manager, product manager, product owner, business analyst and business architect.


Strategic Service Development Consultant

Financial Ombudsman Service

Sep 2013 - Sep 2014
  • Working closely with the executive team to design the Target Operating Model and new ways of working as part of a large scale transformation programme. This including leading on the development of the organisations first channel strategy, and digital services, including online forms and webchat tools.


Communications & Customer Insight Advisor

Financial Ombudsman Service

Jan 2013 - Sep 2013
  • Working directly with the Director of Communications and Customer Insight, my role was to ensure the range of projects across the organisation were in line with our communications strategy and advising colleagues on how to do this. This also involved working on some rapid prototyping and development projects. As well as writing, designing and editing online and paper publications




University of East Anglia

Aug 2008 - May 2011