Work history
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Promotions Marketing AssistantMountain Warehouse
London, United KingdomFull Time
Promotional Communications:
Spearheaded the development of online communications for the company's retail offers, elevating brand visibility and engagement. Crafting compelling marketing materials and messages for store staff, including product updates and upcoming campaigns for the sister brand Animal.
Content Planning:
Designing monthly briefs for print runs and planned promotional artwork for POS.
Hosting frequent online meetings with the graphics team to ensure alignment with marketing objectives. Liaising with the photography team to shoot the flat-lays and supplying graphics with high resolution images.
Event Planning:
Successfully organised large-scale events, supporting promotional creation and the delivery of posters and banners to select stores. Alongside actioning Ad-hoc queries and email requests.
Tracked the success of the events, resulting in a significant £16k sales over a weekend.
Assisted in arranging influencers and journalists for store launches.
Local Marketing:
Collaborated with external marketing contacts, building a portfolio of digital assets for distribution. Created compelling copy for social media pages and outlet centre websites to support store launches. Arranged balloon arches and prize entry draws for social media competitions.
Store Openings:
Contributed to the setup of new store openings where our biggest store in Norwich made £26k in sales in one weekend.
Coordinated the distribution of new monthly campaign posters to stores across the UK, Europe, North America & New Zealand.
Adhoc:
Organising all adhoc artwork creatives for stores and supplying any additional pos before campaign launch.
X
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Retail Voucher ExecutiveXexec
- London, United KingdomFull Time
Customer Service:
Demonstrated excellent communication skills in resolving customer queries and complaints through various channels.
Utilised the Zendesk platform for efficient query management.
Met the SLAs, increasing customer satisfaction and retention rates.
Gift Card & E-voucher Processing:
Managed the processing of gift card and e-voucher orders. Created purchase orders and handled the packing of gift cards.
Problem Solving:
Proactively identified and resolved payment and company portal issues, preventing potential revenue loss.
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Skills
- Organised
- Project Management
- Microsoft Excel
- Marketing Campaigns
- Brand Assets
- Copywriting Skills
- Print Campaigns
- Arranging Meetings
- Photography Shoots
- Budget Management
Education
U
U
Mass Communication MediaUniversity of Roehampton
- London, United Kingdom