Work history
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Buyers Admin AssistantN Brown Group
Manchester, United KingdomFull Time
- Set up and maintenance of critical path in Excel to track progress of samples, key dates are being met, and to flag any issues that occur to my team
- Pulling together trade pack and reporting to heads of buying in bi-weekly meetings. Analysis of sales including highlights, lowlights, and trade actions are presented
- Bi-weekly competitor shop reviews presented to heads of buying where new brands and styles are identified and suggested to enhance the category portfolio
- Selecting ranges for both drop ship and stocked product. Decisions are informed using past sales data and upcoming trends in order create a customer centric range that are in line with brand strategy
- Collaborating with all members of my team, including merchandising and fit technicians as well as other departments such as marketing and styling to get the best out of our products
- Communication and negotiation with Suppliers to ensure samples are delivered in line with deadlines and to the required specification
- Attend fit meetings to oversee design and fit amendments
- Taking ownership of sample management so that samples are available on time for photography and meetings
- Multitasking to manage multiple seasons at once
- Completing competitor reports through weekly monitoring of competitor websites, Edited and in person shopping to ensure we remain in line with the market
Customer Service AgentCOS
- Manchester, United KingdomFull Time
- Demonstrating excellent communication skills by listening to customer concerns and having empathy for their situation, while being able to explain processes and resolutions
- Taking decisive action to resolve issues in a way that is best for both the customer and the company
- Learning to deal with high stress situations, and how to influence agitated customers so they understand how we can help them
- Using the H&M values to guide how I worked on a day to day basis
- Working towards KPI’s to work in line with centre goals to improve my personal and team’s performance
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Skills
- Visual Merchandising
- Photography
- Trend Research
- Sales
- Styling