Rosie Barlow

Customer Retention Assistant

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  • LocationLondon, United Kingdom

Skills

 

  • Events
  • Marketing PR
  • Branding
  • Promotions
  • Administration
  • Email Marketing
  • Social Media Marketing
  • Communications
  • Excel
  • Office
  • Powerpoint
  • Word
  • Surveys
  • Insight

Work history

Currently

Customer Retention Assistant

Abel Cole

Jan 2014
  • As Customer Retention Assistant, at organic food e-tailer, Abel & Cole, I used my natural and confident communication skills to support the projects and campaigns of my close Marketing team, and across the wider Abel & Cole business. My background in customer service allowed me to liaise with all levels of stakeholders from different departments easily and effectively. Monitoring and analysing customer feedback was a key aspect of my role. I used these learnings of our customer base to inform others across the business. Leading small projects, and applying both analysis and creativity in all communications made me a valuable member of the Marketing team. With Social Media and Creative Writing experience, I have worked across many different projects including brand, acquisition and retention campaigns. I have a natural curiosity for researching – particularly with trends and other brands campaigns. I love contributing everything I learn to fuel team brainstorms. This has helped to create exciting and innovative Marketing campaigns.

2014

Social Media Champion & Customer Team Member

Abel Cole

Jan 2013 - Jan 2014
  • • Being aware of the importance of contentious issues and when raised, responding them quickly, calmly and efficiently • Participating in brand awareness campaigns such as ‘The Bigger Buzz’ bee awareness campaign, as well as promoting the brand at Wychwood Festival • Responding to and proofing emails, letters and social media content from customers in the helpful, encouraging tone of the Abel & Cole brand • Displaying knowledge of all products in order to educate customers about the importance of organic and ethical produce • Handling systems of data to control credit and customer records

2013

Food & Culture Journalist

The Upcoming

Nov 2012 - Mar 2013
  • • Attending cultural, food and arts events such as the press opening of the Dr Susan Weber Gallery at the V&A, and the launch of Sharpham Park British spelt brand • Working under the strict guidelines of the online publication and to tight deadlines

Education

2012

BA(Hons) English with Creative Writing

University College Falmouth

Aug 2009 - Jun 2012