Work history
Customer Retention Assistant
As Customer Retention Assistant, at organic food e-tailer, Abel & Cole, I used my natural and confident communication skills to support the projects and campaigns of my close Marketing team, and across the wider Abel & Cole business. My background in customer service allowed me to liaise with all levels of stakeholders from different departments easily and effectively.
Monitoring and analysing customer feedback was a key aspect of my role. I used these learnings of our customer base to inform others across the business. Leading small projects, and applying both analysis and creativity in all communications made me a valuable member of the Marketing team.
With Social Media and Creative Writing experience, I have worked across many different projects including brand, acquisition and retention campaigns. I have a natural curiosity for researching – particularly with trends and other brands campaigns. I love contributing everything I learn to fuel team brainstorms. This has helped to create exciting and innovative Marketing campaigns.
Social Media Champion & Customer Team Member
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• Being aware of the importance of contentious issues and when raised, responding them quickly, calmly and efficiently
• Participating in brand awareness campaigns such as ‘The Bigger Buzz’ bee awareness campaign, as well as promoting the brand at Wychwood Festival
• Responding to and proofing emails, letters and social media content from customers in the helpful, encouraging tone of the Abel & Cole brand
• Displaying knowledge of all products in order to educate customers about the importance of organic and ethical produce
• Handling systems of data to control credit and customer records
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Skills
- Events
- Marketing PR
- Branding
- Promotions
- Administration
- Email Marketing
- Social Media Marketing
- Communications
- Excel
- Office
- Powerpoint
- Word
- Surveys
- Insight
Education
BA(Hons) English with Creative Writing
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