Experienced Director of Community with a demonstrated history of working in retail and hospitality industries. Skilled in People Management and Development, Sales, Operations, Recruiting/Training and Project Management. Successfully lead teams to grow the London market for WeWork from three to 38 locations as well as leading the launch into Manchester and Dublin markets.Locked Pro Plan feature
Nov 2017 - Present Director of Community Apr 2017 - Nov 2017 Senior Community Manager Nov 2015 - Apr 2017 Community Manager Jul 2015 - Nov 2014 Community Lead ● Create and oversee everything for the market, helping to manage the overall P&L responsibility for the UK&Ireland ● Build and grow the WeWork brand through events, public relations efforts, brand awareness, and local specialised support ● Partner with key stakeholders such as real estate, finance, IT, digital, HR, development, sales, marketing, and communications to grow the WeWork community ● Lead the Community Management teams
Recruitment for new store openings teams in London and Ireland
● Responsible for creating and implementing monthly floorset changes abiding by company standards. ● Build and maintain effective relationships, advising on all aspects of VM to ensure the store consistently reflects the highest visual standards, and the latest visual thinking, covering all sales floor presentation, fixture placement, windows and signage. ● Work alongside operations department and develop ways to increase inventory through merchandising store capacity. ● Monitor customer profile and store size to identify appropriate visual presentation for various product categories Leading and motivating teams to complete displays to tight deadlines. ● Overall responsibility of visual merchandising for two store openings, Sarasota, Florida and the first European store in Westfield White City
MAR - SEP 2014 Flagship General Manager AUG 2013 - MAR 2014 Store Manager of Merchandise Systems FEB - AUG 2013 Assistant Manager of Merchandise Systems AUG 2012 - FEB 2013 Assistant Manager of Training JUL - AUG 2012 Assistant Manager of Operations APR - JUL 2012 Manager in Training ● Managing a team of 4 Store Managers and 7 Assistant Managers to deliver excellent customer service executed via a headcount of over 1000 full and part time associates ● Overseeing the entirety of the Store Operations and ensuring that company goals were met in a timely fashion ● Ensuring that visual merchandising processes were followed accurately, including merchandise fullness, forms, marketing and protecting the brand by following set standards throughout the store ● Constantly recruiting and training new managers on store procedures and policies ● Leading frequent CEO and Director visits for the store ● Greatly developing communication, managerial, and ability to develop talent by individually recruiting a number of managers and training them during their MIT, which resulted in their promotions to Assistant and Store Managers.