Roz Baaijen

Marketing & Operatons Manager

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  • LocationLondon, United Kingdom

About me

 

I am a well-presented social media butterfly. I enjoy travelling, writing, cooking, healthy living and exploring London’s cultural offerings. I enjoy eating in as much as I enjoy eating out & relish the excuse to try a new recipe out on my friends and colleagues. Work wise; I am a brand advocate, a natural leader and I love being passionate about what I do. I thrive at managing projects from inception to completion. I have a ‘can do’ attitude and want to deliver the best; every time, every campaign, every project. I work well under pressure and have exceptional time management skills.

Skills

 

  • Digital Media
  • Events
  • Marketing PR
  • Copywriting
  • Business Development
  • Client Services
  • Email Marketing
  • Marketing Strategy
  • Problem Solving
  • Project Management
  • Sales Support
  • Social Media Marketing
  • Web Content
  • Communications
  • Relationship Management

Work history

Currently

Marketing & Operations Manager

Bailey Nelson UK

Apr 2015
  • Bailey Nelson was founded in 2012 to provide prescription glasses, sunglasses and non-prescription polarized sunglasses at a fair price to the style savvy. Since then, we have grown into an incredible team across our four London boutiques, and our other international locations with stores across Australia and New Zealand and boutiques in Canada. Put simply, buying glasses should be one of life’s pleasures. And we’ve created a formula to make it one. We start with a process that’s clever and honest. We use it to craft eyewear, that’s both beautiful and affordable. And we hire people who are passionate and genuine. It’s not rocket science. It’s just caring enough about what you’re doing to do it right. We strive to deliver fantastic eyewear frames at a reasonable price, backed up by great service. - Head of Marketing & PR - Social Media Manager - Managing the online brand reputation. Includes managing responses and maintaining consistent activity across all digital channels - Marketing Strategy - Event Management - Merchandising & Store/ Web Function - ECommerce Management - New Store Delivery and Operational Project Management - Negotiate Digital Influencer and Brand collaborations - Management and oversight of marketing spend - Copywriting; creating written and visual content for website and email marketing campaigns

Currently

Founder & Editor

Dutchessroz.com

May 2010
  • Lifestyle blog I started as a creative outlet and hobby 6 years ago. Over time my website gained a loyal following (average monthly page views of 50,000+). I love to create content and engage with my audience via various social media channels. Through my website I have gained many skills in social media management, copywriting, photography and web design.

2015

Office & Event Manager

Balderton Capital

Sep 2014 - Apr 2015
  • Balderton Capital is one of the largest venture capital funds in Europe that invests in early-stage, primarily in Europe-based technology and internet startups. - Office move from offices in Mayfair to space in Kings Cross. Project management in the aspects of planning, design and fit out, construction and finalising all moving logistics. - Event Management - Line management of front desk reception and support team. - Implement all new procedures for the office including Health & Safety, Fire regulations and Security. - Negotiate contracts with suppliers, terminating existing and setting up new suppliers as required ensuring cost savings and service levels are being met at all times. - Facilities and operations management of the new office site and ensure all snagging is completed and office is functional and a safe working environment.

2014

Senior Office & Facilities Manager

Cheil Worldwide

Jun 2013 - Oct 2014
  • Cheil is a global creative agency and the 16th biggest network in the world. • Project Manage and lead all aspects of Cheil’s recent office move. This involved closing down three offices in Kings Cross and moving 230 staff across to a new 4 level site in Southwark. I was involved from the initial stages so played a key role in the design, IT infrastructure and installations, furniture, AV, moving logistics, contract and cost negotiations and moving communications. I also managed the full budget (approx. £2.5mil) for this project and ensured two of the old sites were sublet prior to moving. • Line management of the admin and reception team. • Customer Service Management on the front desk and ensuring all staff work in a great office environment by keeping it tidy and functional and coming up with new initiatives to improve the overall culture. • General office management tasks such as; maintenance, facility management, customer and supplier relations, contract management, budget management, Fire and H&S procedures, security and administration. • Managing annual financial budgets, planning ahead and look into cost saving areas for the business.

2013

Office Manager & Executive Support

Boxwood Ltd

Dec 2010 - May 2013
  • Boxwood is an award-winning business transformation consultancy in London. • Office management. Organise and supervise all of the administrative activities that facilitate a smooth running of the office. Review and update procedures regularly to ensure the office is always safe, tidy and functional. • Manage several company flats and coordinate the facilities and maintenance for office. Building strong business relationships with suppliers (including landlord, security, storage, insurance, car leasing, stationery, repairs, cleaners). Review rates and negotiate contracts regularly to ensure we get the best rates and service. • Main point of contact for anything office related; manage new and on-going office requirements, inductions to new joiners, installation of new phones, administration, security access, first aid and office and kitchen supplies. • Executive Assistant to MD: Provide high level support to the MD by arranging travel, diary management, meetings, events, expenses and admin support. Chair monthly Director and Board meetings. Prepare and collate meeting/board packs, record minutes and track and follow upon directors & Board member’s actions. Maintain excellent working relationships across all areas of the business and externally to assist with business development activities for the MD. • Leading recent office move / refurbishment project. Confidently negotiated with all stakeholders involved, set budgets, coordinated works to be completed and implemented new procedures for new meeting spaces created.

2010

Business Support Manager

Russell Mcveagh

May 2009 - Jun 2010
  • As Office / Business Support Manager I was to oversee the provision of reliable, efficient, timely and cost effective support services (Office Services, Events, Reception & Client Service Area, Records Administration, Search & Registration, Word Processing, Finance Services and In-house Catering) to partners and staff in Russell McVeagh’s Wellington office

2009

Manager

Servcorp NZ

Mar 2006 - May 2009
  • • Management of staff and Training and development including setting targets and KPI’s • Responsible for all aspects of business with a turnover of NZ$3 – NZ$4 Million per annum. • Business-to-Business Sales; proven track record in developing new business and increasing sales. Commercial Leasing; touring enquiries and creating proposals & leases. • Recruitment & HR Duties and administration. This includes ensuring all health and safety policies were maintained within regulations at all times. • Oversee the management of their three offices in New Zealand. Providing guidance & training to other NZ Managers. • Coordinate complete set up of new office in Wellington. Project manage the fit out, construction, furniture requirements, budgets, recruitment and training of new team members. • Client & Account Management for approximately 300 clients (ranging from top ranking companies such as Google, VMWare, Bloomberg, DELL, Visa International, Juniper etc to smaller 1-5 person businesses) • Facilities Management. Liaise with landlords, contractors for office moves, changes, fit out, security, repairs. • Accounts Receivable, Invoicing/Billing and responsible for monthly P&L reporting. • Credit Control including Debtor management and follow-up as required. • Marketing, Networking, Promotion and organizing Corporate Functions and Events. Achievements: • Strong success in developing new business, increasing sales and revenue generation. Successfully increased profits from NZ$500K to NZ$1.3million over a period of 3 years (increase of 30-40% per annum). • Awarded ‘Servcorp Young Gun’ status (International Top Performer), based on my strengths of increasing profit, sales, cost minimization and management. This meant travel to overseas locations to train & advise other Managers in various areas on how to improve their business. • Received International Outstanding Debts Collector Award in 2009

2005

Production & Facilities Manager

Digital Masters Auckland NZ

Jul 2003 - Mar 2005
  • - Manage a small team, clients & account management and office co-ordination - Scheduling and booking freelance editors, editing suites/rooms and large filming studio. - Prepare and format contracts and other client facing documents - HR & Recruitment - Maintaining relationships and contracts with vendors including: stationery suppliers, equipment rentals, travel suppliers, building management, cleaners etc. - Office Administration including updating fire and health and safety procedures - Billing & assist accounts with banking, purchasing & sales processing. - Started at Digital Masters as the Receptionist & Executive Assistant to the MD (1 year)

Education

2003

Bachelor Integrated Communications Management

Hogeschool Utrecht

May 2002 - May 2003
  • COMMUNICATIONS