Work history
Content Moderator - French SpeakingTikTok
London, United KingdomFull Time
- Ensuring legal compliance and safety of content uploaded to the short video platforms,
- Development, improvement and maintenance of standards for the security of the online communities,
- Improving the content management strategy for the short video platforms,
- Coordinating with supervising departments for timely management of content that violates our regulations
Customer Care - French SpeakingJoseph Joseph
- London, United KingdomFull Time
- Answer customer’s enquiries via all channels - phone, email, live chat and social media,
- Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, and any other issues that may arise in the order fulfilment process,
- Work closely with the Operations team and follow up on outstanding order and shipping updates,
- Ownership of any escalated issues regarding deliveries and following up with the customer, courier and Operations team to ensure a fast resolution,
- Troubleshoot and resolve customer service enquiries while building a rapport with the customer.
- Website, marketing emails translation (English to French)
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Skills
- Planning
- Customer Care
- Customer Satisfaction
- Customer Relations
- Admin
- Content Translation
- Writing
- Problem Solving
- Powerpoint
- Word