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EMEA Head of Quality Assurance Operations - Responsible for building a Centre of Excellence in Groupon EMEA Headquarter - Managing and assisting the CoE QA team to develop a consistent Quality approach across EMEA; - QA Project management: monitoring production, KPI, capacity planning; - Managing QA third party operations: implement off shoring activities, - Design & Implement Content Manager process; - Support Buying on Contract closing (Pricing, Marketing) and Implementation (Operation/ Supply Chain, Customer Service) - Project Manager for in-house tools development
Accountable for the Quality of Groupon’s endeavors across four major countries (IT,ES,PT,GR); - Managing a team (4px) and representing the SER region in Groupon Goods International (EMEA); - Dealing with the Planning targets and deadlines of the Sales teams; - Monitoring the achievement of KPIs of the sales force; coordination and standardization of activities, definition of procedures; creation of training docs and guidelines to check productivity and efficiency; focus on Groupon One Playbook project; - Support to the sales area and to all the other OPS teams; coordination of weekly meetings and war rooms with other departments and Managers.
Economics and Business Management
Communication and New Media