10 years experience in hospitality sector. 7 years in Workspace and Community management. 5 years in Sales and Membership strategy. Recruitment, training and coaching of teams. Managing rota, finance and budgets across locations. Relationship building.
- Training and supervising the Front Desk, Housekeeping and M.O.D managers while helping the General Manager facilitate all delegated projects and responsibilities. - Managing multiple aspects of inventory control, payroll budgets, daily bank deposits, shift coverage and general club maintenance. - Educating staff regarding company policies and procedures.
- Working alongside Directors to make sure the membership strategy meets the overall objectives of the business. - Leading the drive to fill the new London buildings: Holland Park, London Fields and Clerkenwell. - Developing innovative and creative tactics and curating events to target and gain new members.
- Ensuring that building is fully operational and processes are running smoothly. - Maintaining 100% occupancy of the building and achieving sales goals. - Planning all educational, professional and personal development events based on members’ needs.
- Responsible for recruiting and implementing all FOH operational procedures for the new site opening at Soho House Istanbul. - Front of House support at VIP events for Soho House Group; Brit Awards After Party, NYE party and Soho House first intersection tech day at Shoreditch House. - Cultivating personal bonds with members; guaranteeing high levels of customer service
1st Class Degree