A determined and enthusiastic individual with a passion to excel. From managing one the largest Front of House teams within Soho House and working to carve out new communities for WeWork; it has given me the confidence in the skills and knowledge necessary to move forward with my career. Focussing on incorporating my sales, operational and customer service experience into a more creative environment.
Creation of a collaborative community environment amongst members through events and building relationships between members. Maintaining 100% occupancy of the building and achieving sales goals by making strategic decisions regarding the operational and financial aspects of building management. Planing an educational, professional and personal development events based on members’ needs and requests whilst supervising in-building events.
First point of call for Global private members club. Running a reception team to high standards in order to cultivate a memorable guest experience; managing all steps in the Customer Service cycle. Responsible for growing and cultivating teams both in the UK and from opportunities internationally. Managing and training new and current staff on in-house procedures whilst creating and maintaining a strong reception team through incentivised performance management.