About me
Passionate about delivering exceptional member experience. Having launched international members’ clubs, workspaces and fitness clubs in major capital cities across Europe.
With 10 years’ experience in leading teams, developing and implementing policies and carving out new communities for Soho House, WeWork, Second Home and Equinox, I am a member experience expert.
My passion for member experience goes beyond the physical, I am currently studying UX design and leads on the creation of visual assets for Projects Brighton.
Work history
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Community Membership ManagerThe Projects
Brighton, United KingdomFull Time
Currently the Community Membership Manager in an essential role within The Projects team in assisting the Managing Director to navigate a climate post covid and begin the first stage of our expansion.
Securing a full seated membership, implementing a fully optimised sales and onboarding experience for new and potential members and working with the Managing Director to launch the gym/extension of our building and developing our 2nd building at Nile House.
Implemented Front of House logs and covid visitor log implementation. Acting as the face and first point of contact for the Projects, alongside the Managing Director whilst being responsible to day-to-day operational excellence of the building.
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Assistant General ManagerEquinox
- London, United KingdomFull Time
As the AGM I was responsible for the successful launch of Equinox third luxury fitness club across 32,000 square feet of modern infrastructure in the heart of the City. I had autonomy to influence and inspire a dynamic workforce. Interviewing, hiring, training, and managing Front Desk, Maintenance, and Shop departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets. Completing staff performance evaluations monthly and annually and adhering to monthly ordering timeline and supply budgets. Whilst ensuring a high-level of customer service to club members
With partnership of General Manager, support ancillary departments and sales with awareness of monthly departmental goals and monthly projections. Ensuring the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club and helping to facilitate all other projects or responsibilities as delegated by the General Manager.
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Skills
- Sales
- Marketing
Education
Bachelor of Arts in Photography & VideoDe Montfort University
- Gateway House, Leicester LE1 9BH, UK
1st Class Degree