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As team leader my duties include the day to day running of the museum, working closely with the site supervisor helping exhibition staff to ensure the highest level of customer experience is achieved. Internally I distribute and organize breaks on a Rota system whilst also to turning around the team ensuring they are motivated and happy working within their department. Maintaining that all deliveries and correspondence to the museum are signed for and met showing all due diligence. Meeting and greeting corporate clients and investors, providing a welcoming and efficient service between them and the mangers of the site. Welcoming thousands of customers whilst also pushing the sales and brand of the current exhibition through up-selling merchandise and providing all necessary information in a clear and concise manner. Providing organizational and practical help for all aspects of the vital corporate events held within the museum, working hand-in-hand with the A/V team, events director and front of house team.
Committed towards helping the smooth running and successful completion of private events and parties concentrating on gaining further experience in events management. My tasks have included audio technician based work, assisting the managing director at any given time with immediate tasks as they develop, and being a keen and reliable runner helping the team to work successfully together.
Further experience within my being an integral part of a large team dealing with high levels of customer flow for a popular tourist attraction. Through multiple job roles I had to deal with high volumes of customer related duties and also adapt and solve any problem at hand that the team incurred in order for the customer experience to be flawless. I also took work in the busy restaurant the site offers, working closely alongside the team of waiters and chefs.
BA Honors Degree